Dispatcher (Towing/Transportation)

Busters Towing - Vancouver, BC (30+ days ago)

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Busters Towing is a busy 24-hour operation that has been proudly serving the City of Vancouver for over 70 years. We are trusted towing professionals with the largest fleet of light, medium, and heavy duty tow trucks in Western Canada.

We currently have an opportunity for someone to join our team as a Dispatcher, on a temporary basis, with potential of turning into a permanent position. The shift time available is Wednesday to Sunday from 3 pm to 11 pm. Candidates must have excellent communication and time management skills, as the Dispatcher role is the primary point of contact for all Tow Truck Drivers, you will need to be an expert at multitasking and able to solve problems independently and quickly.

Training for the dispatch position will take place at the office and will include extensive knowledge of the geography of Vancouver, candidates must know the basics at minimum, and willing to study and learn all areas of Vancouver. Once training is complete and skill set has been established, the employee may choose to work from home remotely.

Duties and Responsibilities:

  • Communicating with drivers over the 2 way radio
  • Providing drivers with information such as location, type of vehicle, instructions
  • Data entry, high accuracy
  • Prioritizing emergency calls
  • Keeping track of jobs, making sure they are distributed fairly
  • Customer Service answering inbound and making outbound calls
  • Providing daily reports to Management
  • Following safety procedures

Requirements:

  • excellent communication skills
  • self-motivated and responsible
  • strong multitasking skills
  • professional and adaptable
  • geographical knowledge of the City of Vancouver
  • able to solve problems in a timely manner and independently in accordance to Company policies/procedures
  • Has Secondary School Diploma
  • Has 1-2 years of dispatching experience
  • Clean Criminal Record

Busters Towing is a family oriented company committed to providing a great work environment where employees treat each other with respect and dignity, also contributing positively to our communities and our environment.

Benefits:

  • Family owned and operated with family culture
  • Open door to provide ideas to improve efficiencies and performance
  • Individual recognition

If interested, please reply with an attachment of your resume, those qualified will be contacted for an interview

Reference ID: Dispatch Nov 2020

Contract length: 6-9 months

Job Types: Full-time, Temporary

Salary: $20.00-$24.00 per hour

Benefits:

  • Casual dress
  • On-site parking
  • Work from home

Schedule:

  • 8 hour shift
  • On call
  • Weekends

COVID-19 considerations:
All Customers and staff are required to wear a mask, common surfaces are sanitizers regularly, plastic barriers have been placed, and social distancing is being done.

Experience:

  • Customer Service: 1 year (Required)
  • Dispatching in Towing or Transportation Industry: 1 year (Required)

Education:

  • Secondary School (Required)

Location:

  • Vancouver, BC (Preferred)

Language:

  • English (Required)

Job Duties:

  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • Maintain contact with drivers throughout their shifts and address any routing issues they might have
  • Update customers on the status of their deliveries including any delays that occur
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • Other duties as requested

Work remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place