1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
Bilingual Claims Compliance Rep (Contract)
As part of the larger Supply Chain Logistics organization, the National Customer Support Team is accountable for the delivery of national credit, product return and retail services to Loblaw Stores for Supply Chain, assisting retail stores across the country to resolve critical service issues related to received products.
As a Claims Compliance Representative supporting our Distribution Centres, you will be responsible for managing incoming service inquiries, resolving customer concerns and inquiries while ensuring that follow-up is completed on all investigations delivering customer satisfaction and appropriate business resolution.
Shift is Tuesday-Friday 7:30am -3:30pm & Saturday 6:30am-2:30pm
What You'll Do:
Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.)
Coordinate store returns to appropriate Distribution Centres
Receive and input credit data from stores (in SAP), according to policy
Investigate store claims to determine root causes
Complete all Distribution Center credit investigations; process credits as required and communicate results to customer and appropriate department
Staff the Ontario Call Centre, managing and resolving store inquiries and maintaining daily call logs
Generate daily and weekly summary reports for analysis
Administer policies and procedures effectively and appropriately while processing credit requests (i.e. Flat Rate, No Credit Refusal, etc.)
Effectively manage workload in order to deliver timely service on credit requests, returns & retail services.
What You'll Need:
Ability to prioritize workload and manage time effectively
Must be able to work independently
Highly organized with strong attention to detail
1-3 years’ experience working within a Distribution or Retail environment would be preferred.
Previous experience within a call centre environment would be beneficial.
Excellent written and verbal communication skills are required.
Bilingualism (French) is required
Ability to work with multiple software applications, particularly SAP, Manhattan WMS, JDA TMS & Windows applications, as well as hands on experience using our legacy WMS an asset .
Effectively prioritize workload while working in a fast paced demanding environment.
Display tact, diplomacy and mature judgment in all interactions with internal and external customers.
How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Type of Role:
Temporary with Benefits (Fixed Term)
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.