user support technician

Arctic Digital Ltd. - Inuvik, NT (4 months ago)

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Secondary (high) school graduation certificate

1 year to less than 2 years

Work Setting
Computer hardware or software retailer/wholesaler
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
Criminal record check
Basic security clearance
Transportation/Travel Information
Own transportation
Work Conditions and Physical Capabilities
Fast-paced environment
Repetitive tasks
Physically demanding
Sitting
Tight deadlines
Ability to Supervise
1 to 2 people
3-4 people
Computer and Technology Knowledge
Internet
Networking software
Networking hardware
Networking security
Servers
Wireless networks
Personal Suitability
Team player
Excellent written communication
Judgement