Senior Business & Customer Insights Analyst

Loblaw Companies Limited - Brampton, ON (5 months ago)

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1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

Are you at the top of your game? Bring your expertise and knowledge to Canada’s largest retailer. We are looking for innovative, talented, and energetic people to help bring our Loyalty & Consumer Insights game to the next level. This is an exciting time to join our team – we are changing the game in a big way!

The Loyalty & Consumer Insights team at Loblaw Companies Ltd. is responsible for stewarding one of Canada’s strongest and most valuable loyalty programs: PC Optimum. The team is charged with continuous innovation, delivering value add insights to the business as well as driving incremental sales and margin through the optimization of one of the top loyalty programs globally.

We listen to our customers. That’s our job. And we make sure that the feedback we collect is making our programs more customer centric and growing our business. If you are looking to join a company that offers unlimited opportunity, excellent leadership, world-class training and makes a big impact on the community – this is the role you’ve been waiting for!

We are hiring an Sr Analyst, Enterprise Consumer Insights with a background in customer data analytics. Reporting to the Director, Enterprise Consumer Insights, the analyst will analyze and interpret data from various sources to create recommendations that facilitate discussions and decisions related to enterprise-wide initiatives. This role will allow the analyst to gain insight, exposure and perspective across all Loblaw divisions.

Read on to learn more about joining the Loblaw Loyalty & Consumer Insights team.

What You'll Do:
Review and prepare mass quantities of data for analysis
Collect and analyze data from multiple sources, such as: point of sale (financial and transactional), PC Optimum loyalty program, customer research and external market reports
Perform detailed analyses to accurately interpret information and draw conclusions / insights
Work with team to develop concise and actionable business recommendations, including development of business and customer performance KPIs and methodologies for measurement
Data visualizations: Build dashboards & performance reports
Prepare presentation materials for senior management, including senior executives, based on analysis findings
Collaborate closely with data experts to build and extract appropriate and accurate data sets to support analyses
Ensure data accuracy, completeness and quality, swiftly documenting issues with data
Support projects with financial and business optimization modeling when necessary

What You Bring:
University degree in a Business, Finance, Math/Statistics, Analytics-related discipline
Minimum 3-5 related work experience in an analytical role (Retail/ CPG industry experience is an asset)
Strong analytical and conceptual thinking skills; to not only manipulate but also think outside the box to derive meaningful interpretations from data
Ability to manage large sets of data from multiple sources in an effective manner
Experience with customer-level data is an asset
Experience working with Nielsen and Precima is an asset

Technical Skills:
Advanced MS Office skills in Excel and PowerPoint required
Basic knowledge of and experience with data tools such as SQL, Python, and R is highly preferred
Self-starter: demonstrated initiative and willingness to take ownership and learn
Team player: demonstrated ability to work collaboratively with teams
Detail oriented and strong time management skills

Perks of joining Loblaw:
Competitive compensation and benefits package
A flexible work environment which values balance
Culture which values growth and development of colleagues

If the above sounds like a great fit, then we would love to hear from you! Apply today, and get the process started. If you meet the above requirements, expect a call from one of our recruiters, followed by an in-person interview. Our recruitment process will allow you to meet and interact with colleagues at various levels of our business to give you a great perspective of life at Loblaw.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:
Full time

Type of Role:

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.