Number of Positions: 2
Language: This role operates in English.
Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients. The Premium Administrator is responsible for providing efficient and responsive service to customers and our internal business partners who contact the Billing Service Centre on a wide variety of functions/questions related to Cooperators Group Benefits products and services. They are also responsible for maintaining accurate accounting records and administering premium while providing billing expertise to clients and internal partners. Also provides overall administration of all premium for the Group Benefit business. Responsibilities also include management of all client billings, and collection processes, cheque deposits, and premium preparation and upload to the administration system.
What you’re responsible for:
Preparing, processing and verifying premiums received from Third Party Administrators (TPA), Administration Services Only (ASO) and Self Administered clients.
Conduct in-house audits on Third Party Administrator (TPA) and Self Reporting clients, recommending changes and preparing a report on findings.
Resolve premium remittance related issues through direct contact with client.
Management of premium suspense.
Complete the daily cheque and electronic funds deposit, liaise with Finance to resolve any balancing differences.
Complete all money related billing tasks including, billing adjustments, PAD adjustments.
Cancel group policies, run final billings and refund or collect outstanding premium.
Ownership of all billing-related error handling.
To be successful:
You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You’re an effective team player who shares knowledge to support your peers.
To join our team:
Two years related work experience; group experience preferred.
Post secondary education & Industry related education an asset.
Demonstrated mathematical aptitude with attention to detail and accuracy.
What we offer:
Training and development opportunities to grow your career with one of Canada’s Best Employers.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.
Interested in applying?
Click 'apply now' to submit your current resume and cover letter. Tell us a bit about yourself, your professional experience and how you think you can make a difference at The Co-operators. We look forward to learning more about you and we welcome you to follow us on LinkedIn and Twitter. #BETTERCAREER
The Co-operators values a diverse, equitable, and inclusive work environment, and we're committed to meeting the needs of persons with disabilities during the recruitment process. If you are contacted for an interview and require an accommodation, please contact the hiring manager.