Indigenous Community Council Program Caseworker

Thunder Bay Indigenous Friendship Centre - Thunder Bay, ON (30+ days ago)

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Under the direction of the Executive / Director of Operations, and under the daily supervision of the Coordinator of Justice Services (CJS), the Case Worker is responsible for the effective and efficient casework management services and administration of the Indigenous Community Council Program in accordance with all relevant policies and procedures.


The ICCP Caseworker is responsible for providing case and file management by facilitating circles, including intervention services to youth, their families, and adults. The focus of services is to encourage accused persons to accept responsibility for their criminal behaviour and to be accountable for their conduct by becoming active in rectifying the wrong they have caused. The ICCP Caseworker is further responsible for administration and ensuring successful completion of Healing & Wellness Plans.


  • Preferred Honours Bachelor of Social Work plus 3 years related work experience.
  • Knowledge of the judicial system, Criminal Code, and other related federal and provincial statutes. Knowledge of sentencing principles, alternative measures and restorative justice principles.
  • Knowledge of Aboriginal culture and experience working with Aboriginal persons; understanding of the northern cultural environment; knowledge of an Aboriginal language(s) will be considered an asset.
  • Experience in Restorative Justice and Conflict Resolution is an asset.
  • Experience in program delivery and administration.
  • Group facilitation, team building and decision making skills; ability to problem solve and take initiative.
  • Self-motivated individual with the ability to work with minimal supervision in a team oriented setting.
  • Effective crisis intervention skills.
  • Proficiency in Microsoft Office including database applications.
  • Excellent case and file management skills, stress management and time management skills, ability to meet deadlines.
  • Ability to engage people to build trust and rapport; effective verbal and listening communication skills.
  • Ability to complete Drug & Alcohol Assessments is an asset.
  • Ability to work flexible hours, including evenings and/or weekends.
  • A clear criminal reference check (CPIC) and Vulnerable Sector Clearance will be a condition of employment.
  • Must have a valid Ontario driver’s license and reliable transportation.


The Caseworker shall have responsibility for the following:

  • Case and File Management:
  • Maintain up-to-date client files that track and evaluate participation and progress in the program.
  • Conduct interviews with clients and victims to determine eligibility for diversion and upon completion, meet with Coordinator of Justice Services for review.
  • Explain the meaning of conditions and the importance of compliance / non-compliance of the Healing & Wellness Plan and the importance of maintaining contact with the Caseworker.
  • Upon approval of the application for diversion specifically for Youth, the Caseworker will make every effort to connect with the client’s parent/guardian.
  • Be knowledgeable of and work with community agencies and referral sources who will be in a position to assist clients in meeting immediate and long term goals.
  • Ensure that Healing & Wellness Plans are met.
  • Provide one-on-one supports, including counselling, and/or group support.
  • Advocate on behalf of clients.
  • Schedule visits with clients and follow through with case management.
  • Draft correspondence to the Crown Attorney for the request of withdrawal of charges, extensions, or return to court to be reviewed and approved by the Coordinator of Justice Services.
  • Provide input into annual service plans.
  • Work with Friendship Centre programs to promote a coordinated client service approach to ensure client needs are addressed.
  • Liaise with client families and significant others as appropriate.
  • Provide ongoing information and support to clients.
  • Program Delivery:
  • Schedule Circles in consultation with the Coordinator of Justice Services.
  • Ensure ample notice to client(s), victim(s), and Council Member volunteer(s) of upcoming Circles; prepare contingency plans.
  • Facilitate and conduct Circles for participants, which may include their family, guardian, Council Members, victim(s), and other interested parties.
  • Prepare for traditional items and medicines needed in preparation for clients.
  • Supervise and participate in activities provided to volunteers and student placements.
  • Identify gaps and needs to deliver educational workshops and presentations.
  • Plan and provide detailed budget to the Coordinator of Justice Services for programming needs.
  • Restorative Justice Programs:
  • Support the Restorative Justice Programs, including the Indigenous Community Council, Youth Justice Committee, Indigenous Peoples’ Court, and Native Court Workers’, and Gladue Service Programs, by: communicating regularly with the program staff, providing diversion referrals, and conducting follow up activities in collaboration with the program staff.
  • Promote the Restorative Justice Programs to community members, Friendship Centre staff, and service providers.
  • Attend and participate in weekly Justice Program team meetings.
  • Community Development & Outreach:
  • Attend, participate, and/or facilitate relevant meetings, conferences or workshops as a representative of TBIFC.
  • Promote the program and services of the Indigenous Community Council Program and/or other TBIFC programs.
  • Respond to general enquiries regarding ICCP’s purpose, processes and procedures and/or any other information being requested.
  • Research appropriate agencies for relevant referrals, resources and available community programs.
  • Network and liaise with other TBIFC programs, community agencies, funding sources, etc.
  • Organize and/or participate in public education about the law and justice system and/or crime prevention workshops for the community.
  • Support and participate in the development of Indigenous community justice initiatives.
  • Program Administration:
  • Submit written reports to the Executive Director / Director of Operations outlining programming activities, committee work, Friendship Centre activities, and other reports as required.
  • Compile and submit statistical data using designation database systems.
  • Accurately record statistical information as required and as it changes.
  • Maintain comprehensive and up-to-date client files and systems that are essential components of good program management, which demonstrate the program is being delivered according to proposed work mandate and work plan.
  • Respond to correspondence and information requests as required.
  • Attend TBIFC Annual General Meeting.
  • Complete internal administrative tasks i.e. time sheets, mileage logs, personal expense reports, etc.
  • Participate in case audits, compliance audits, program evaluations and any other specially designed processes that may be undertaken to assess the effectiveness of the Indigenous Community Council Program.
  • Training & Professional Development:
  • Participate in relevant conferences, training workshops and related courses and meetings for professional development as required or directed.
  • Attend workshops, staff meetings, etc. as directed.
  • Keep apprised of relevant legislation or policy changes in relation to the judicial and social services fields.
  • Identify professional development / training needs and brings to the attention of the Coordinator of Justice Services and to the Director of Operations for approval.
  • Health and Safety:
  • Observe health, fire and safety regulations; uphold health and safety standards.
  • Ensure that the Health and Safety policies incorporated into daily working practices are adhered to.
  • Maintain Standard First Aid Level C with AED certification.
  • General Duties:
  • Perform other duties relevant to the program as assigned by the Executive Director / Director of Operations.
  • Observe and uphold the policies, procedures, and practices of the Thunder Bay Indigenous Friendship Centre.
  • Actively recruit, train and provide supervision to student placements, volunteers, etc.
  • Ensure client files are secured in a locked filing cabinet on a daily basis.
  • Actively promote and participate in community and TBIFC annual activities in keeping with the mandate and philosophy of the Friendship Centre.
  • Work with other members of the team to ensure a wholistic program of care is maintained addressing the physical, psychological, and social needs of the service users.
  • Ensure the premises and program resources are safe and secure.
  • Work within an Aboriginal culturally competent framework.


  • Executive Director / Director of Operations:

The ICCP Caseworker will keep the Executive Director / Director of Operations apprised of all important matters related to the Indigenous Community Council Program by providing written reports for review and oral reports on an ad hoc basis.

  • Coordinator of Justice Services:

The Caseworker will keep the Coordinator of Justice Services apprised of all important matters related to the Indigenous Community Council Program by providing regular written reports for review and oral reports on an ad hoc basis.

  • TBIFC Justice Program Staff:

The Caseworker will work collaboratively with other TBIFC Justice Program staff by maintaining communication lines to allow opportunity to share information relevant to the program, to maintain appropriate referrals to programs and services, and to participate in joint programming. The Caseworker will work closely with the Indigenous Community Council Program staff.

  • TBIFC Program Staff:

The Caseworker will work with other TBIFC program staff by maintaining communication lines to allow opportunity to share information relevant to the program, to maintain appropriate referrals to programs and services, and to participate in joint programming


The Caseworker is accountable to the Executive Director / Director of Operations for the efficient performance of his / her function.


Upon commencement of employment, the Caseworker will be placed on a (9) nine month probationary period. An extended period of probation may be instituted at the discretion of the Executive Director. An Employee Performance Appraisal will be completed at the end of the probationary period and will occur once annually thereafter.


  • Hours may vary but shall not exceed 35 hours per week unless prior approval has been authorized to exceed terms and conditions.
  • Adheres to policies and procedures according to the Thunder Bay Indigenous Friendship Centre’s Personnel Policy Manual - March 24, 2010.
  • Abides by the Code of Ethics as adopted by the Thunder Bay Indigenous Friendship Centre.
  • Adheres and applies the following:
  • a) A Policy Dealing with Allegations of Abuse against Individuals.
  • b) A Protocol for the Reporting of Child Abuse and Neglect between Dilico Ojibway Child and Family Services and the Indian Youth Friendship Society
  • Signs and adheres to an Oath of Confidentiality
  • Maintain a clear criminal reference check (CPIC) and Vulnerable Sector Clearance


Please refer to the Thunder Bay Indigenous Friendship Centre’s Personnel Policy Manual.


Physical Demands

The ICCP Caseworker will spend long hours sitting, standing, and using office equipment and computers which can cause muscle strain. The Caseworker may be lifting equipment and materials up to 30 lbs. The worker may have to lift and carry using appropriate lifting techniques, bend, push, pull, grip, reach, kneel, crouch using good body mechanics and includes walking, sitting, standing and climbing stairs.

Environmental Conditions

The ICCP Caseworker will be working in a busy and occasionally noisy environment. The worker will be required to move throughout the community. The Caseworker may come in contact with community members who are ill and/or contagious and must take precautions to ensure the health and safety of all individuals including self.

Sensory Demands

Traditional Medicines and healing practices are utilized in ceremonies and circles; these may affect senses and respiratory system. The Caseworker must be very adept at listening to others and spending long hours on the computer preparing detailed reports which requires attention to detail and high levels of accuracy.

Mental Demands

There are regular deadlines associated with this position which may cause stress. The ICCP Caseworker must deal with a wide variety of people and will have to manage a number of requests and situations at one time.

There may be a number of activities and situations happening at once and the Caseworker must be prepared to prioritize and multitask.

The Caseworker must deal with a wide variety of people with challenging personal issues. Caring for people in crisis can be stressful.

The Caseworker must ensure that clients are supervised at all times and that clients are involved in safe and appropriate activities.


I certify that I have read and understand the responsibilities to this position.

Employee Signature

Printed Name Date

Supervisor has reviewed with employee the job responsibilities as described in this document and has discussed expected standards of performance.

Director of Operations

Supervisor’s Title

Supervisor’s Signature Date

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

April 2017

Job Type: Full-time

Salary: $50,000.00 /year


  • English (Preferred)