Medical Receptionist

Anova Fertility & Reproductive Health - North York, ON (29 days ago)

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Medical Receptionist

Great receptionists can truly make others feel welcome and at home. In a medical environment, they add empathy and care to the mix to reassure patients and put them at ease.

If you’re an experienced professional with an entrepreneurial mindset and a genuine love of working with people, you could be our next hire.

We’re Anova Fertility – Canada’s newest full-service fertility and IVF center, home to the first next-generation embryology laboratory in Canada. Since 2016, we have developed a reputation as the leader in innovation, education and communication for high quality humanized fertility and reproductive care. Our goal is to provide our patients with the best experience possible, and our receptionist play a key role in this, as they are the frontline of our service delivery.

If you’d like to work in top-notch clinic that’s making a substantial difference in people’s lives, then keep on reading.

The Position

You’re someone others describe as positive, warm, helpful and kind.

In this role, you’ll use all these traits while working with new and existing patients on a daily basis. You’ll greet and direct patients, answer phones, schedule appointments and provide administrative support to our team.

On a practical level, you will:
Greet patients as they walk in and explain next steps
Present a professional image for the clinic
Answer and direct incoming calls and route them to the correct department/doctor in a timely and professional manner
Assist with patient appointment scheduling
Liaise with other departments as needed
Ensure all patient files are kept confidential, ordered, and up to date
Review cheques, process transactions and print receipts as needed
Provide a variety of administrative support services such as: scanning, filing, arranging courier pickup and delivery, ensuring the reception area is neat and tidy, sorting incoming mail, etc.

To succeed in this role, you’ll have excellent:
Organizational skills – you’re a pro at planning ahead. You understand that productivity is all about efficiency and time management, and you always get the most out of your day.
Attention to detail – you’re meticulous about details, because you appreciate their impact on the final product, a customer’s trust, and our reputation.
People skills – you love helping others. You’re always looking for ways to assist customers and coworkers.
A great work ethic – we work hard here, and hold ourselves to a high standard. You love putting in an honest day’s work and stay busy. In a high traffic environment like ours, you’ll never get bored.
Growth-focus – you want more than a job – you want a career.

Working @ Anova Fertility

This is a full-time position, with an hourly wage in the range of $16.00 to $23.00/hour, commensurate with experience. You’ll work in our North York location, open 7 days a week and easily accessible through TTC, right above Sheppard station. You will work 4-5 days through Monday-Sunday and rotating weekend shifts, starting at 7 AM. Additional hours may be offered depending on our needs and your availability.

We have a fun and friendly office that has a purposeful feel – we know our clients by name and we all love what we do. We have monthly lunch and learns and birthday celebrations and constantly have fun.

We want the person who joins us to be dedicated and passionate – someone who will grow with us, and who can envision themselves working with us for a long time. We’re investing in the future, and we’d love for you to be a part of that.


The most important thing is your personality and aptitude – you’re friendly, helpful, organized, and fast-paced. In addition, these qualifications will come in handy:

College diploma and/or Medical Office Assistant diploma
Experience handling medical reception duties and a multi-line phone system
Experience with electronic medical records systems
Experience taking payments through POS systems and handling cash
Track record of performing variety of clerical tasks with accuracy and speed
Experience in a client facing or customer service role

And here’s what would be an asset:
Experience in a fertility clinic or women’s clinic
Experience working with Accuro

How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.