Senior Business Systems Analyst

Square - Toronto, ON (30+ days ago)

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Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a CRM Business Systems Analyst, you will lead and implement important projects across the company in a hands-on role. You will work with Sales, Marketing, Partnerships, Customer Support and Engineering teams to meet the needs and goals of the business.

You will:
Lead projects from beginning to end while solving challenging problems
Perform complex business and systems analysis work to identify pain points
Document processes, identify gaps, and discover new opportunities for automation
Implement simple and scalable long-term technical solutions using custom objects, validation rules, approval processes, workflows, process builders, omni-channel, and flows
Be a liaison and work with squares across the company (marketing, sales, partnerships, customer success, finance, product, and engineering) as their CRM partner
Create up-to-date functional and technical systems documentation
Handle inbound user requests and troubleshoot issues


You have:
BS in Information Systems, Computer Science or other relevant degree
8+ years of enterprise experience including in-depth knowledge of the platform’s configuration, architecture, and implementation best practices
Experience with project management methodologies to manage timelines
Understanding of CRM principles including sales and customer support operations
Previous roles in a consulting or high growth, tech environment
Experience with the new lightning framework
Knowledge in SOQL, Visualforce, and Apex
Impeccable customer success mindset

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Flexible time off
Learning and Development resources