The Senior Representative, Collections is primarily responsibilities consist of collections, negotiations with customer to resolve delinquency problems and identifying and addressing early stage of delinquency thru to REO stage servicing requirements, needs/issues, volumes, timelines, etc. for a Fully Secured Real Estate and a Personal Loan Homeowners portfolio. The representative will work in a goal-oriented environment to meet production indicators and to achieve individual and team performance targets and core competencies.
Responsibilities will include:
Assist with daily and monthly data transfer to various vendors to support collection activities
Liaison with vendors and business partners to ensure quality transfers and data integrity
Manage incoming requests (by telephone and email) for account based information related to collection matters and special circumstance accounts
Manage Bankruptcy, Litigation and Recovery accounts
Validate and approve vendor invoices for payment
Support new and existing business initiatives
Maintain working relationships with Solicitors, Real Estate Agents, Appraisers and Broker
Maintain working relationships with Branch Managers, District Managers and Area Directors
Conduct Property reviews for vacant abandoned, etc.,
High school diploma
Minimum of 1 years of experience in the Financial Services industry performing or call centre environment
Understanding of collections processes
Customer service based mind set
Strong negotiation skills
Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
Strong MS Excel, Access & Word skills
Excellent written and communication skills with a strong attention to details
Must be able to address multiple issues in a high paced/high pressure rapidly changing environment. Time management skills are critical.
Bilingual preferred (English and French)
What’s in it for you?
Looking for a rewarding career? You’ve come to the right place. At Fairstone, we offer all our permanent employees:
Competitive salary with bonus potential
Incentive programs to recognize when sales targets are met (applies to branch network employees only)
A minimum of 3 weeks paid vacation (prorated to your start date)
Flexible Health and Dental Benefits
Employer Sponsored Pension Plan
Personal days and sick days
Tuition Assistance Programs
Paid volunteer day and organized volunteering events across the country
Ongoing Learning and Development Training
Referral Incentives up to $5000.00
and Much More……
If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Come join our team!
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.