Software Solutions Consultants - Edmonton, AB
We are looking for a passionate and analytical Software Solutions Consultants to join our Professional Services team and become part of our Riva Team, in Edmonton Alberta!
First, WHAT’S IN IT FOR YOU?
Opportunity for Growth! We are continually growing and have doubled in size in the past two years. We project the same rate of growth in the coming years!
Amazing Culture! You won’t find a more welcoming team. We build each other up and work together to be part of the solution. We celebrate diversity; there are over 25 nations represented in our Edmonton office alone!
Professional Development! We have a progressive professional development program. We strongly encourage and support our team members to improve daily through formal education and training. You will be working alongside industry leaders as we work to build the future.
A Fun Workplace! We get it, you invest a lot of your time at work, so we like to have fun too! Fun Shirt Fridays, Bagel Breakfasts for Birthdays, Game Nights, BBQ’s, are just a few of the ways we do it!
And…of course, we offer a competitive salary and benefits!
Does this sound like a team you want to join? Read on!
WHO ARE YOU?
You have a minimum of five years of experience providing professional services project management, advanced IT support, requirements gathering, solution design, and implementation. Your teammates say you have a positive can-do attitude, are collaborative, hard-working, and you get things done. You are extremely driven and motivated to achieve team goals. You thrive in a fast-paced environment and do not let any interruptions disrupt your focus and workflow. You strive to deliver customer delight through your excellent communication and facilitation skills. You are professional and lead with integrity. Most importantly, you are driven to continually improve and grow!
WHAT WILL YOU BE DOING?
As a Software Solutions Consultant you will become a Riva product expert by assisting our clients with a successful and timely implementation of Riva. You will have the opportunity to engage with our enterprise clients, which include over 15 of the world’s largest banks and 35+ Fortune 500 companies from around the world. Day to day you will be leading our engagement projects as well as providing remote Riva installation, configuration, and customization service for Riva clients.
More specifically, your duties will include:
Providing project management and customer engagement services related to Riva On Premise and Riva Cloud and other products as appropriate;
Conferring with clients to identify and document requirements;
Providing full life-cycle support for pre-sales, sales and post-sales presentations, business analysis, best practices reviews including infrastructure, security and related activities;
Working with top-tier customers to manage projects and activities related to Riva deployments, configuration and customisation;
Working with vendors and partners to execute on Riva's horizontal and vertical growth strategies by managing projects related to adding new CRMs and new email platforms to Riva;
Collaborating with management and Riva product development team to research, design, develop, integrate and implement integrations with additional CRM, ERP and email collaboration systems;
Identifying and prioritizing, through customer feedback and research, enhancements that fall into Riva's development strategies to add features, functionality and improved integrations short- and long-term;
Creating training materials, videos, and Knowledge Base articles;
Assisting in testing and documentation of installing and configuring Riva Integration Server for Exchange, GroupWise, and supported CRMs including Salesforce, SugarCRM, Oracle CRM On Demand, Microsoft CRM, and others.
WHAT DO YOU BRING?
Computing technology diploma, university degree, or equivalent experience;
Proven ability to coordinate and organise up to ten (10) separate engagements at a time;
Previous experience providing remote support for client, server, and web-based applications;
Demonstrated advanced technical problem-solving skills;
Experience installing, configuring, and/or supporting one or more of the supported CRMs and messaging systems (Hosted or On-Premise Exchange, Office 365, Google Apps, IBM Notes)
Ability to communicate fluently in written and spoken English.
Bonus Points for:
Microsoft MCSA or other IT designations
Project Management Professional certifications (PMP or CAPM)
Secondary Language Skills
In an ever-changing world, future-looking businesses are investing in digital transformation to capture a 360-degree view of all customer interactions to improve their growth, profitability, user satisfaction, and customer retention. Riva is an Edmonton-based software development company with solutions that help companies gather, discover, analyze, relate and harmonize customer interaction data across multiple sources, business units, and geographies.
Riva’s Edmonton locations are home to 80 of Riva’s 130 global staff members. Riva’s regional offices in Pictou, Nova Scotia; Silicon Valley; Munich; London; Paris; and Sydney provide global coverage and support for Riva’s extended partner channel and customer base.
ABOUT RIVA's CUSTOMERS
Riva’s customers include 15 of the world’s largest banks, all of the Canadian Big Five banks, 50+ Fortune 500 companies, and fast-growing companies of all sizes from around the world. As part of their digital transformation journey, these customers trust Riva’s solutions to surface the right customer intelligence to the right people, at the right time, on the right devices. Riva help customers meet their client data security, scalability, privacy, compliance, customer support, and standard of care requirements.
Recent awards and recognition include:
2019 PwC Vision to Reality – Edmonton Region
Deloitte North America Technology Fast 500™ companies – past two years
Canadian Business of the Year Award – past two years
Three Stevie Customer Satisfaction Awards – past two years
EY Entrepreneur of the Year Award – Prairies Region Finalist
2017 Alberta Venture Fast Growth 50