Position Summary: Carries luggage, opens and closes doors for guests, and assists with room deliveries. Ensures all guests receive prompt and efficient service by anticipating guest’s needs and requests.
Parks guests' vehicles with utmost care.
Duties and Responsibilities:
- Providing personalized and exceptional guest service at every given opportunity.
- Welcomes Guests to Hotel in a warm and pleasant manner.
- Carries luggage for Guests checking in/out of the hotel.
- Assists with room deliveries for special occasion items such as flowers, fruit baskets, cards and any other special amenities which may be requested.
- Orients Guests to Hotel and services.
- Provides assistance to Guests such as opening doors and providing directions.
- Assists with all guests’ luggage.
- Suggesting additional products and services meeting our guest’s specific preferences.
- Assessing guest’s individual needs to meet standards for additional products and services.
- Actively seeking ways to meet guest’s product or service needs.
- All other duties as assigned.
- Must have valid driver’s license with a clean driver’s abstract
- Requires basic technical knowledge of hotel equipment.
- Must be able to drive manual shift vehicles.
- Excellent organizational skills.
- A good working knowledge of Elora and Fergus, the town and its History.
- Must be able to prioritize time demands.
- Must be at least 21 years of age for insurance purposes.
- Second language is considered an asset
- Team player.
- Warm and friendly demeanor.
- Confidence in selling and up-selling products and services.
- Positive sales oriented personality.
- Desire to meet goals.
- Ethical and honest.
- Must be able to lift heavy luggage.
- Continuous standing.
- Lift and carrying luggage in and out of cars, up and down stairs.
- Physical/repetitive demands.
- Seasonal temperature demands.
- Flexible working hours
- Company events & social hours
- Discounted/free food
- Vacation & paid time off
- On-site parking
Job Types: Full-time, Part-time, Permanent
Salary: $14.50 to $16.00 /hour
- Customer Service: 1 year (Preferred)