Digital Insights Analyst

Coast Capital Savings - Surrey, BC (30+ days ago)

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Jun 25, 2020

Title: Digital Insights Analyst

Company: Coast Capital Savings Federal Credit Union

Location: British Columbia (CA-BC), Help Headquarters

Job Type: Full-Time

Together, we help empower you to achieve what’s important in your life.

What’s the job?

The Digital Insights Analyst is responsible for supporting the Digital Experience team by collecting digital insights and applying data analysis to support the ongoing improvements of the digital banking channels. The Analyst will support Digital Strategy/Roadmap refinement and tactical execution of the technology roadmap through collection, presentation and critical analysis of the global and competitive market trends and internal data mining. This person will recommend enhancements to help create simple and helpful digital experiences for our members. The Digital Insights Analyst works closely with internal partners in Enterprise Analytics, Marketing and Enterprise Technology Solutions as well as external vendors to uncover relevant data insights and share with the Digital Experience Team. Key responsibilities of this role will focus reporting on the trends and analytics of data involved in our digital banking channels.

What you’ll get to do:
Data Analysis:
Leverage tools available (i.e., Tableau, SQL, Google Analytics, advanced excel skills) to analyze and interpret user behavior and trends, conversion data and customer journeys, funnel analysis using available reporting tools
Responsible to develop and produce the digital KPI and dashboards & scorecards for an executive audience on a weekly basis
Mine various enterprise data sources and reports, identifying trends and opportunities for the purpose of growing and advancing CCS digital channels
Provide projections, targets/forecasts on the digital channel’s adoption & usage and digital features successes aligning towards the improvement of an overall user experience
Proactively Support Digital Experience Managers product portfolios by creating and maintaining product and project business success measures, KPIs & OKRs while create dashboards for automatic reporting whenever possible
Advise key decision-makers on digital trends, research findings and make recommendations on improving the digital channels

Work with the Digital project teams to determine & document analytics requirements for digital projects, setting measures for deliverables, projections & business impacts
Collaborate with the Digital Experience team and ensure clear translation of stakeholder data requirements into business and systems objectives
Provide data quality assurance support when necessary for all digital project and feature launches, content updates and system upgrades.

Maintain, provide recommendations to continuously evolve & govern the digital business intelligence environment and various sources of data
Recommend tools/systems to advance the reporting and predictive analytics capability within the department
Keep abreast of industry best practices, standards and trends for digital analytics and BI practices to help drive measurable channel improvements in line with business objectives
Provide direction and act as the advocate in the discipline of Business Intelligence and data warehousing technologies within the department
Actively promote and support the vision of instilling data and analytically based culture within the organization.

Relationship Building:
Works closely with other analytics functions across the enterprise (i.e., Contact Center, Fraud, Retail & Commercial analysts) to build cross-functional collaboration to drive better data insights

Who are we looking for?

Strong knowledge and experience with Tableau and / or SQL Server tools.
Experience working with Google Analytics and ability to understand and interpret website statistics
Strong mathematical and data analysis skills
Strong knowledge of Microsoft Office Suite
Strong data visualization and data ‘story-telling’ skills
Polished verbal, written communication & presentation skills, being able to extract and articulate key highlights from the broad set of data
Strong relationship management skills
Strong business acumen with experience and knowledge of financial services and customer opportunity management.

Why join Coast Capital Savings?

We don’t mean to toot our own horn, but…

We improve Canadians’ financial well-being through providing simple financial help.
Employees do what’s best for our members. Every day.
We believe in being a great corporate citizen so we invest in our local communities by donating our time, money and expertise.
Our employees take advantage of the many opportunities to grow their careers.
Employees love having a cool place to work with modern LEED certified offices and being recognized with a virtual (and, at times, an actual) high-five.
Our inspiring leaders help our employees develop their talents and encourage them to be their fabulous selves.
We have a unique culture where we take our business seriously, but ourselves, not so much.
We are a Certified B Corp®. Our certification reflects our strong commitment to social and environmental performance, accountability, and transparency.
In 2019, we earned double kudos by being named one of BC’s Top Employers and one of Canada’s Best Managed Companies – two of the nation’s most coveted business awards, may we add.

Does this position inspire you? If so, apply today at Coast Capital Savings.