Desktop Consultant

Long View - Calgary, AB (29 days ago)

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Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for an upbeat and proactive Deskside Consultant for our Calgary branch! You will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.

A Day in the Life:
Assisting all customers with their questions about any of our supported software and computing platforms.
Monitor the performance of the company's desktop infrastructure and device plans for improved efficiency
Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.
Escalate Tier 2 incidents according to client specifications
Install applications and computer peripherals
Conduct remote troubleshooting
Track and escalate outages

What You Bring:
3-5 years of related IT experience
Knowledge of server operations, infrastructure, web interfaces, and remote access tools
Experience supporting Microsoft environments in a service desk or deskside support role
Experience with the following: Microsoft Office 2010 / 2013 / O365 Windows/Linux/Mac OS environments Remote support PC / printer hardware / VPN / Citrix Active Directory Supporting mobile devices
ITIL Incident Management understanding
Knowledge of network security practices and anti-virus programs
Excellent problem-solving and multitasking skills

What Makes You Extra Awesome:
Post-secondary education
A+ certification

Why Work at Long View?
Great People and Culture
Interesting Work - Be part of exciting projects while accessing all the latest technologies
Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!
Recruiter: Travis Lubky
Location: Calgary
Job Type: Full-time, 3 month term