Community Support Outreach Coordinator

Ottawa West Community Support - Ottawa West, ON (30+ days ago)

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Job Summary:

Aging in Place (AIP) Program is a unique program of Ottawa West Community Support (OWCS), which works closely with Ottawa Community Housing, the Champlain LHIN and Ottawa Public Health. As a staff member of OWCS, the Community Support Outreach Coordinator will work to provide enhanced access to a broad range of community services for frail/at risk seniors living in Ottawa Community Housing. The successful candidate will share the vision of the Aging in Place Program (AIP) and support the mission. He/she will work to enhance the dignity of clients and to foster a safe, supportive and positive environment for them. This is a dynamic position where you will be providing coordination at two building locations and working collaboratively with OWCS staff, including a team of coordinators who work at other building locations across the City of Ottawa.

Client Services

  • Becomes known to frail/at risk seniors in the buildings
  • Identifies isolated, frail/at risk seniors who need support
  • Facilitates access, refers and integrates tenants to community support services, building activities or other community services for frail/at risk seniors. Plans and/or supports implementation of individualized Client Service plans
  • Develops appropriate, timely response mechanisms to address support needs. Follows up to ensure service standards are met
  • Plans, develops and implements programs, special events and services
  • Consults with clients/tenants, caregivers, referring sources, as required
  • Meets with volunteers, clients/tenants, tenants association, paid workers, independent contractors, etc. to discuss program and services
  • Collaborates with Champlain Home and Community Care Case Managers and Community Partner Agencies to support client care and support needs
  • Under the direction of the CSS Agency, acts as a resource to support employees, volunteers and contract workers

Public Relations

  • Communicates regularly with all key players (Ottawa Community Housing Worker(s), Tenant’s Association(s), Champlain LHIN Home and Community Care, Ottawa Public Health, Community Health Centres, etc.) to enhance the health and social well-being of seniors in identified buildings
  • Meets regularly with key players to problem solve, refers and draws on resources in order to meet the support needs of seniors
  • Works with the Tenants Association to implement volunteer programs and group activities in response to identified support needs as appropriate to AIP Program


  • Collects and maintains program records, client files and statistical data, inventory control, volunteers, and paid workers/contractors
  • Maintains all appropriate client, data and statistical information and ensures adherence to Program Policies and client confidentiality requirements
  • Assists in the coordination of the driving schedule for frail/at risk seniors in the buildings
  • Supervises, orients, supports, schedules and trains HSWs working in the AIP buildings as applicable. Provides feedback to HR Coordinator for annual employee reviews.
  • Attends and contributes to monthly team meetings
  • Contributes to the establishment of policies and procedures related to the program and service area
  • Responsible for security and safety of all office equipment and resources, including financial resources

Organizational Responsibilities:

  • Fulfills Aging in Place mission, goals and objectives
  • Works with an open, friendly approach toward clients/tenants and volunteers, contract workers, Community Partners as they participate in the programs and services offered in the building(s)
  • Disseminates information to the clients and the community
  • Promotes CSS programs and services to potential community referring sources, funders and other network members
  • Assists in the development and implementation of long term planning and policies, under the direction of the Agency
  • Complies with OWCS practices and procedures, including Occupational Health and Safety
  • Represents OWCS – Aging in Place at relevant meetings; as determined by the agency
  • Reports all health and safety incidents, as per policies
  • Meets regularly with supervisor



  • Degree/Diploma in one of the following areas: Social Services, Social Work, Community Development, Gerontology or Nursing.


  • 1-2 years working with older adults or persons with a physical disability.

Operational Requirements:

  • Clear Criminal Record Check
  • C.P.R and First Aid Certificate

Skills Required:

  • Program planning
  • Client assessment
  • Excellent communication skills
  • Computer literacy


  • To understand the needs, interests and concerns of older adults and persons with a physical disability
  • To work in high demand and multi-task situations
  • To assess situations and make decisions
  • To coordinate workload and meet deadlines

We thank all applicants, however only those chosen for an interview will be contacted. If contacted for an employment opportunity, please let us know if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. No phone calls please.

Job Type: Full-time