Quality Assurance Manager, VERNON BC CANADA

Watts Water Technologies - Vernon, BC (6 months ago)

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SUMMARY:
To develop, implement and lead the Quality Assurance and Continuous Improvement programs to ensure that the company meets or exceeds the goals and customer requirements. Focus areas include the Management of Quality Business System, product design and development quality, Production and supplier Quality, Product quality and customer satisfaction, and Continuous Improvement process. This position reports to the General Manager.

RESPONSIBILITIES AND DUTIES:
Quality Assurance

Responsible for the overall development, implementation, direction, coordination, and evaluation of Quality Assurance/Quality Control, and Document Control processes
Implement and manage the ISO 9001 Certification Program
Creation and retention of quality and company procedural documents and includes training process to ensure employee compliance
Manages and performs internal quality audits at the site
Management of the Corrective and Preventive Action System
Interacts regularly with all departments to establish and maintain quality standards
Communicate to the Leadership Team improvement ideas, status of projects and other information needed for success.

Product Design and Development

Participates in the new product development process to execute initiatives (procedures, identifying critical to quality requirements, sampling, process controls, certifications, documentation and version control)
Implement Software, Hardware, Mechanical design, labelling, and literature Quality Assurance processes to ensure products meet specifications
Ensure any applicable standards requirements are accurately reflected in product designs
Support in the coordination and execution of external agency inspection audits
Participates in the ECR and ECO (Engineering change requests and orders) process to ensure product quality and customer satisfaction
Make decisions using Acceptance Criteria and Product Specifications regarding quality of the products
Coordinate product testing support for the organization

Production & Supplier Quality

Ensure the supplier is able to meet customer expectations in regard to Quality compliance and delivery performance
Ensure suppliers meet documented requirements
Communicates with suppliers concerning PPAP and CI activities
Interact with Manufacturing to ensure in-process quality requirements are met and applies corrective and preventative measures to ensure quality improvement
Oversee capability studies on manufacturing equipment and quality outcomes

Regulatory Certification Maintenance

Maintains an understanding of all certifying agency standards that are applicable to the company’s products
Coordinate and receive external agency inspection audits;
Ensure any applicable standards requirements are accurately reflected in product designs
Validate certification testing to ensure compliance and approval from governing bodies (ANSI, CSA, NSF,UL) as required;

Product Quality & Customer Satisfaction

Lead the process of customer interactions on all Quality related issues from containment to root cause to corrective and preventative action
Champion the position of the customer at the site for all processes including the leadership of comprehensive internal customer quality reviews

Continuous Improvement

Provides leadership for continuous improvement ensuring compliance with corporate requirements
Monitors progress and works in cooperation with other supervisors and managers to develop methods and procedures that affect continuous improvement
Implementation and maintain lean and six sigma methodologies
Promote a culture of continuous improvement and empowerment for our employees to focus on the customer and apply rigorous process controls and preventive action.

EDUCATION:
Bachelor’s degree in a related engineering, manufacturing, or business area required

EXPERIENCE, QUALIFICATIONS & REQUIRED SKILLS:
Must have 5 to 10 years’ experience with the use and implementation of Total Quality concepts in a manufacturing environment;
Must have) 5 to 10 years management experience in a manufacturing environment; preferably in electronics
Lean Six Sigma Black Belt Certification required.
Comprehensive knowledge of engineering, lean six sigma and quality principles, concepts, practices, and theories;
Computer proficiency on Microsoft Office
Ability to work with Customer/Supplier representatives for all quality related issues;
Excellent organizational skills with focus on detail
Excellent written and oral communication skills essential to connect with audiences that vary from employees to leadership; from direct reports to peers; from customers to suppliers; and regulatory agencies.
ISO 9001 implementation a plus
Knowledge of Inspection and Quality Control Methods, techniques and equipment used in a manufacturing environment

MANAGEMENT/SUPERVISON:
None
Ensure company policies including quality assurance policies and programs are followed

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WRK ENVIRONMENT:
Work in office, laboratory and manufacturing environment

OTHER JOB REQUIREMENTS:
Travel required: 10% Occasional travel both nationally and globally

EMPLOYEE CORE COMPETENCIES:
1. Collaborate Across Workgroup
2. Initiate Positive Change
3. Deliver High Quality Results
4. Focus on the Customer

5. Develops Self & Others

6. Accountability

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