La Senza support/stock associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. This position contributes to store productivity and profitability through proper organization of stock and the backroom to ultimately enhance customer service capabilities, therefore maximizing sales and minimizing stress on the sales floor. They live our values and represent the brand in their behaviors.
Role and Responsibilities:
Receive stock shipments and process efficiently
Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions.
Ensure backroom is organized and tidy and effectively communicate to management any concerns in regard to stockroom
Understand, adhere to and reinforce brand standards
Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Reinforce all activities related to providing a safe working environment
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
Meets defined availability criteria, including nights, weekends and non-business hours
Ability to work as part of a team
A genuine desire to provide excellent customer service
Excellent listening, organization and follow through skills
Ability to stretch, bend and lift moderate weight, handle heavy merchandise and climb ladders
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.