Parts Adviser at Coastline Mazda

Coastline Mazda - Campbell River, BC (28 days ago)

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Coastline Mazda is looking for a New Parts Adviser!!

The successful applicant will be great with customers and understand how important great customer service is in our dealership.

Parts Adviser Job Duties

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about parts, including when to expect when their item will arrive
  • Displays extensive knowledge about products and services
  • Uses all methods of customer communication, including phone calls and in-person interactions,
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of parts department

Service Adviser Skills and Qualifications

Previous Experience in Parts Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated

Job Type: Full-time