Overnight Mobile Outreach Worker


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Position Title: Overnight Mobile Outreach Worker

Department: Support Services
Reports to: Supportive Housing Program Manager

Pay Range: Commensurate with experience

Hours: Wednesday – Friday and every other Saturday from 8pm-7am

Location: Nanaimo, BC

How to apply: Please send your resume and cover letter by September 24th, 2019 at 11:59pm.

Operational Focus:

As a non-profit charitable organization, Pacifica Housing's vision is better lives through affordable homes and community connections. Our mission is to be a leading innovative provider of affordable homes and support services that contribute to the independence of individuals and families.

Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community. As one of the largest non-profit housing providers on Vancouver Island, we are committed to building up our fast-growing team with a culture built to support and drive our people, and to reinforce our team with caring, responsible innovators.

Mobile Outreach Workers function as part of a team to provide comprehensive on-going support services to tenants of Pacifica’s Supportive Housing programs.

Position’s Primary Objectives:

Mobile Outreach Workers are accountable for providing comprehensive, on-going support services to tenants of Pacifica Housing, including:

  • delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
  • support tenants engaging in the community through life skills programming and recreational activities and act as an advocate with community agencies, medical appointments and other situations where the client requires support;
  • Supporting tenants through a PSR approach;
  • Attending to overdoses and administering naloxone.
  • maintain close working relationships with Supportive Housing staff and provide back-up to assist with wellness checks, crisis situations and “working alone” shifts.

Key Responsibilities:

  • Provides comprehensive, on-going support services to tenants of Pacifica Housing by:
  • contributing to the development of programming, including life skills and recreational programs and personalized support plans for tenants;
  • participating in case planning including maintaining case notes and reports;
  • providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc.;
  • providing input to supportive housing staff, counsellors and other professionals with regard to the development of appropriate program plans;
  • monitoring client mental health and substance use and determining when to provide additional support;
  • recognizing, analyzing and responding to potential emergency situations;
  • encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
  • providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
  • assisting tenants in navigation of Ministry services;
  • providing transition support for tenants moving in and out of properties;
  • supervising and supporting tenant participation in the Work Program;
  • liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services as well as referrals to essential services and programs for tenants;
  • providing support to tenants experiencing health issues including end of life support;
  • advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
  • assisting with the food access program;
  • assisting with the harm reduction supplies program; and
  • act as first point of contact for staff and tenants overnight.
  • Performs a variety of property management related functions, including:
  • providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities; and
  • assisting with minor repairs and maintenance (such as light bulb changes), as required.
  • Performs administrative responsibilities, including:
  • maintaining logbooks and preparing Incident Reports for staff follow-up and for the Occupational Health and Safety Committee.
  • Other related duties, including:
  • maintaining regular contact with, and providing back-up for team members and other staff as required;
  • participating in community meetings including coordinating individual case conferences;
  • participate in staff meetings as required; and
  • participate in mandatory trainings provided by Pacifica Housing.

Qualifications (minimum Education and Experience requirements):


  • Training and/or education in a related human/social service field is an asset
  • Conflict resolution/crisis prevention training and experience is an asset


  • Recent and related experience preferably in the non-profit housing sector or in a related social service field
  • Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing
  • Training and/or experience in conflict resolution/crisis prevention

Note: An equivalent combination of education and experience may be considered.

Knowledge, Skills and Abilities:

  • Knowledge of and belief in the value of harm reduction and “Housing First” theory and practices
  • Knowledge of the psychosocial rehabilitation model
  • Demonstrated ability to work independently and be part of an integrated community team
  • Demonstrated conflict management/crisis prevention skills
  • Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
  • Proficient in MS Office programs including Word, Outlook and Excel
  • General proficiency using a mobile phone to e-mail, text, call and manage calendar appointments

Additional Criteria for Role:

  • Completion of a Criminal Record Check through the Ministry of Justice is required
  • First Aid Certification is required
  • Must have Class 5 driver’s licence. If using personal vehicle a minimum of $2 million liability ‘business class’ insurance is required.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Behavioural Competencies Assigned to the Role:

Core Competencies

Caring: Intermediate

Creative: Intermediate

Responsible: Intermediate

Role-specific competencies

Communication: Intermediate

Relationship Building: Intermediate

Decision Making: Intermediate

Pacifica Housing is an equity employer and encourages applications from women, persons with disabilities, members of visible minorities, Aboriginal Peoples, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

Job Types: Full-time, Permanent