International Student Recruiter/Advisor

University of British Columbia - Vancouver, BC (30+ days ago)

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Job Posting

Job ID:
34158

Location:
Vancouver - Point Grey Campus

Employment Group:
Management&Professional (AAPS)

Job Category:
Student Management

Classification Title:
Student Management, Level C

Business Title:
International Student Recruiter/Advisor

VP/Faculty:
VP Academic & Provost

Department:
Intern'l Student Initiative

Salary Range:
$72,128.00 (minimum) - $86,587.00 (midpoint) - $103,910.00 (maximum)

Full/Part Time:
Full-Time

Ongoing:
Yes

Desired Start Date:
2019/07/01

Funding Type:
Budget Funded

Closing Date:
2019/06/20

Available Openings:
1

Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
Job Summary
To provide effective recruiting and advising services to international (visa) students and Canadian students schooled outside of Canada on behalf of the University, with the goal of encouraging well-qualified students to seek admission to the University's undergraduate degree programs. Advises students with international credentials concerning University admission criteria and specific program requirements for admission. Plans and executes a wide range of recruiting and advising services in a variety of education, community, and professional settings in regions as assigned. May also provide recruitment and advising services to international students applying to UBC from the secondary and post-secondary system and language schools in BC and other Canadian provinces.
Organizational Status
Reports to the Director, International Recruitment and to the Manager, Regional Recruitment on assigned regional team on an operational basis. Works collaboratively with members of other ISI recruitment teams and ISI staff at both UBC's Okanagan and Vancouver campuses. Works closely and collaboratively with academic advisors and other faculty or staff involved with international students in the Faculties, within Enrolment Services and other student service units to both campuses to support the recruitment, advising, admission and transition to UBC of an increased number of international undergraduate students.
Work Performed
Recruiting and Advising Services

1. Plans, organizes and conducts visits to secondary schools and colleges in the region assigned, to meet with counselors and advise prospective undergraduate students. May involve meeting with prospective visiting students or students intending to transfer to UBC from other post-secondary institutions. Carries out research on new schools to target and conducts international recruiting and advising activities in a well-organized and professional manner. Exercises initiative, diplomacy, tact, resourcefulness and sound judgment when representing the University, particularly in settings that are distant from UBC.

2. Prepares and delivers effective presentations to groups large and small, proficiently using multi-media materials and other collateral to support public presentations. Plans and delivers effective group advising sessions in a variety of settings, focusing on studying at UBC in particular but may also present more generally about studying in Canada. Delivers presentations as scheduled for the Campus Tour program and participates as assigned in the planning and delivery of other On-Campus Recruitment Activities targeted to international students and their families or visiting counselors.

3. Plans, organizes and conducts special events such as Counselor Breakfast/Dinner Events and Applicant Information Sessions or other types of yield events overseas or on campus, as required. In this regard, may liaise with consular or trade commissioners at Canadian Consulates or Embassies abroad. Employs tact and diplomacy in interactions with Canadian Embassy personnel, with parents of prospective students, with counselors and institutional representatives, as well as with faculty and staff at UBC.

4. Conducts appropriate follow-up with contacts made with counselors and prospective students during these visits. Evaluates the outcomes of various recruiting activities, preparing reports and making recommendations for changes or improvements to the Manager, Regional Recruitment. Reports to the Regional Recruitment Team senior leadership team on any changes that may be affecting various countries' educational systems, reports on market trends, knowledge of competitors' activities, and identifies other emerging international education opportunities for UBC in the region visited.

5. Advises prospective international students, school counselors, and others on current academic program opportunities at the University, on admission requirements, prerequisite studies required for certain programs, English language proficiency requirements, international student tuition fees, and Canadian study permit requirements. Provides information on housing and other student services available to international students at UBC. Advising takes place outside of Canada at secondary schools, at colleges for college transfer students, or at selected education fairs, as well as with individual students and their parents visiting the UBC campus. Advising also takes place through telephone, electronic mail and web-based correspondence with students, their families and counselors. Exercises cross-cultural sensitivity and intercultural skills when advising prospective students with different linguistic and cultural backgrounds.

6. Applies in-depth knowledge and understanding of complex requirements and admissions policies, as well as knowledge of foreign credentials, international documentation and different countries' educational systems, in responding appropriately to inquiries. Provides students seeking admission to the University with preliminary advice on the likely admissibility or non-admissibility to their choice of program, based on the student's current level of schooling and course work. Dealing with the latter requires tact, cultural sensitivity and discretion, and includes offering students who do not currently meet UBC admission criteria advice on what they can do to prepare themselves academically for future admission to the University. Conducts follow-up on prospective international students as appropriate.

7. Conducts a preliminary assessment of an applicants' English language proficiency on the basis of the applicants' background and advises applicants on all of the acceptable ways to demonstrate their English language proficiency for admission to UBC. Requires knowledge of international English language proficiency tests and the minimum test scores acceptable to UBC.

8. Participates in the planning and provision of pre-arrival, on-arrival and other transition support services for newly admitted international students, including providing students with registration support and advising on course selection, housing applications, and other matters pertaining to their transition to UBC. Liaises with the faculties and with advisors within International Student Development in providing this transitional support.

9. Provides input and feedback to the Prospective Student Marketing, Communication, and Social Media (PSMCSM) team in the development of promotional print and multimedia materials used for recruitment and advising purposes in assigned regions, and engages students in various social media platforms with direction from the PSMCSM team. Identifies key messages or approaches that would be most salient to a particular region or market segment within the region.

10. Participates in interactive on-line sessions and other types of virtual meetings with prospective students, applicants and newly admitted students to encourage their interest in UBC.

11. Works proficiently with the Student Information System, the Client Relationship Management system and other data management systems to obtain information on the status of a student's inquiry or application for advising purposes. Works proficiently with the current CRM system to plan school visits, record data obtained from schools, run reports, and communicate with prospects and applicants. Works closely with the leadership of the regional team to mine data on the progress and origin of applications, and to monitor the yield rates by school and region in terms of applications, eligibilities and registrants.

12. May participate in the hiring, training and supervision of student assistants, clerical support staff, and of associate recruiter/advisors (entry level positions). May assist in the training of other new International Student Recruiter/Advisors who join the regional team.

13. Undertakes other recruitment, advising and program development activities as required, in keeping with the terms of the position. May represent the unit on cross-unit projects or on other University committees as assigned.

14. Adheres to UBC's policies, particularly UBC's Travel Policy, and policies on safeguarding security of data and electronic devices; adheres to Freedom of Information and Privacy policies with regard to student advising. Exercises sound judgment and follows departmental protocols for travel safety and communication with the home office when abroad, and stewards the University's property and resources responsibly in carrying out recruitment and advising services when at home and on overseas assignments.
Supervision Received
Works independently without direct supervision but within established guidelines, in close consultation with the Manager, Regional Recruitment. Works closely and cooperatively with the other recruiter/advisors assigned to the team, as well as with other staff in the ISI and within the University to meet the goals and objectives of the International Student Initiative. Position is subject to annual performance reviews.
Supervision Given
Participates in the hiring, training and supervising of associate recruiters and students assistants as required, and may assist with training and supervision of support staff, and new International Recruiter/Advisors that may be hired.
Consequence of Error/Judgement
The International Student Initiative is charged with contributing to the University's internationalization mission by increasing the number of international students in undergraduate programs from a diversity of countries. This position is responsible for providing effective recruitment services and delivering accurate information about admission to the University's undergraduate programs with the aim of increasing international enrolments in undergraduate programs for both campuses. Poor performance in this role would reflect negatively not only on the ISI unit, but on the University as a whole and would deter international students from choosing UBC thus jeopardizing the University's ability to meet its international student enrolment objectives. The exercise of poor judgement or dissemination of inaccurate information or inability to exercise due tact and sensitivity would result in the loss of confidence in UBC by the student, the student's parents and school counselors and could jeopardize the school's relationship with UBC. Poor performance in carrying out recruitment and advising services would damage the University's reputation abroad and at home. Advising overseas students, counselors, and others incorrectly could have serious and costly consequences for the prospective student. Inability to plan and carry out costly international activities in a well-organized and professional manner could result in lost opportunities and cost overruns. Inability to follow UBC travel policies and to pay due regard to proper safety protocols for international travel could put the individual at risk and create liabilities for the unit and for the University.
Qualifications
Undergraduate degree in a relevant discipline. A sound knowledge of University admission criteria, services and resources for international students. Knowledge of major international secondary educational systems would be an asset, including British patterned, US, IB and other systems. Minimum of four to five years of related experience or the equivalent combination of education and experience. Preferably in a post-secondary education setting. A marketing or public relations background would be an asset. International experience required. Experience in event planning would be an asset. Experience using UBC's in-house Student Information System, or experience using similar management information systems.

Skills:
  • Demonstrated ability to communicate effectively orally and in writing and to perform effectively in public-speaking roles.
  • Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures.
  • Candidates should be proficient in at least one other language in addition to English, such as Mandarin or Cantonese, Spanish, Arabic, or Portuguese. Demonstrated ability to work effectively as a member of a high-functioning team in a fast-paced and results-oriented office environment.
  • Ability to take initiative and exercise resourcefulness.
  • Ability to travel extensively internationally as required.
  • Possession of a valid BC Driver's License and access to a car.
  • Proficiency in using Excel, Outlook, and other standard office software required.
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Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.