Commercial Claims Advocate

Gallagher - Markham, ON (5 months ago)

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Future Opportunity: Kindly note that this posting represents a role that we hope to fill the near future. Although we wont be able to start the hiring process today - we would still love to setup some preliminary conversations with applicants who might be a match. We looking forward to speaking with you!

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

We are seeking a full time Commercial Claims Advisor. The successful candidate will be part of the Ontario Region Claims Team, providing Gallagher clients with exemplary claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims Department. Your positive outlook and professionalism are prerequisites to work with our dynamic team.

Key Job Responsibilities

Intake of Commercial client’s new claims and reporting to the insurance company

Provide Claims counselling as required to the insureds in a professional and compassionate manner

Data input using the EPIC Broker Management system

Maintain, organize and update client files, including Word summaries and Excel spreadsheets

Provide up to date Claims summaries and/or specific claim information to Commercial Team as requested

Communicate with adjusters and insureds with respect to open claims

Liaise between insured and insurance carrier during settlement negotiations when required

Advocacy on claims, as necessary, on client’s behalf with insurers

Process all incoming mail and correspondence in a timely fashion

Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request

Completion of post-secondary education an asset

RIBO, CAIB, CIP designations an asset or courses completed towards designations

Prior Commercial Insurance and/or Claims experience required

Client service and/or advocacy experience an asset

Comprehensive and effective verbal/written communication skills

Excellent time management and organization skills

High attention to detail and accuracy

Ability to multi-task between a variety of tasks, projects, and deadlines

Proficient in Microsoft Office products

Experience with EPIC and/or DMS an asset

Values & Competencies:
Highly motivated and results focused maintaining the highest degree of ethics and integrity resulting in exceptional client service
Strong communication and interpersonal skills with both clients and colleagues
Works effectively as part of successful team to achieve objectives
Solution oriented with a problem-solving mind-set and the ability to develop resourceful and innovative approaches and solutions

What we can offer you:
Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

We love to have fun and cultivate an enjoyable working environment. We have an active social club along with a service recognition program which ensures we share and celebrate the successes of our employees along with rewarding our employees for their achievements. We offer a diverse learning environment that challenges you to build on your strengths and to create new ones. We provide career pathing and advancement opportunities for our hard-working and dedicated employees.

We are an equal opportunity employer which values diversity in the workplace. As an equal opportunity employer we support and are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.