Director of Programs

The Salvation Army - Edmonton, AB (30+ days ago)

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Job Title: Director of Programs

Competition #:

Ministry Unit Name: Edmonton Centre of Hope

Status/Hours: 80 hours bi-weekly

Salary Range: $34.31 - $42.88

Date posted: March 12, 2020

Work Address: 9611-102 Avenue, Edmonton

Posting Expires: March 26, 2020

Applications Accepted By: E-mail only through Indeed

Mission and Values:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Job description:

position Purpose summary:

A valued member of the Senior Management Team, the Director of Programs will have direct responsibility to oversee Edmonton Centre of Hope Programs (Residential, Addictions Treatment, Second Stage Transitional Housing for men and women), Community Support Services (Pathway of Hope, ID clinics, tax clinics, community resource information, community meals ) and provide oversight to Food Services and Environmental Services in accordance with Government contractual agreements and The Salvation Army standards.

Key Responsibilities:

Program Service Delivery

  • Direct all aspects of the programs’ service delivery in accordance with the mission and values of The Salvation Army, and applicable funding contract expectations.
  • Plan, develop, maintain and monitor all aspects of the programs’ service delivery and administrative systems; implement new programs to meet changing needs.
  • Plan, develop and revise policies, protocols and day-to-day operating procedures for all areas of programs’ operation in compliance with government legislation, The Salvation Army Operating Policies, Accreditation Standards and funding expectations.
  • Consistently review case management process to ensure that processes are client-centered and aligned with industry best practices. Oversee appropriate and effective case management systems and practices.

Research and Program Development:

  • Conduct ongoing research to encourage evidence based practice and funding opportunities.
  • Evaluate programs to determine the effectiveness of service offered and propose improvement strategies.
  • Assess program activities to ensure that they are in keeping with the organization’s strategic goals and direction.
  • Develop quality assurance standards and measurements.
  • Direct and coordinate accreditation and program audits preparation

Community Partnership

  • Identify and pursue opportunities to enhance program delivery by seeking community partnerships and or new funding sources.
  • Maintain and promote effective working relationships and communications with government agencies and community partners to enhance scope of programs that are offered to clients, reduce duplication of services and look for new program opportunities.
  • Develop marketing strategies and communications through various mediums to promote the programs to the community
  • Give oversight to Salvation Army Partners in Mission and Child Sponsorship programs and ensures that ongoing fundraising and awareness activities are delivered

Food Services and Environmental Services

  • Provide oversight to the Residential kitchen and food services to ensure quality food are served to the clients in compliance with the Food Safety Act.
  • Ensure that menus are planned to follow the Canada Food Guide and meet the needs of the clients.
  • Oversee Environmental Services to ensure proper care and cleanliness of program facilities, including equipment and furnishings
  • In collaboration with Property and Maintenance assess capital needs, ensure compliance with all municipal licensing standards including Fire Safety, water, health and safety, Emergency Preparedness and evacuation plan

Financial and Budget Management

  • Working with the Assistant Executive Director, develop, prepare, implement and monitor program budgets and ensures compliance with approved budget.
  • Authorize program expenditures up to a pre-determined amount.

Human Resources, Health and Safety

  • Participate in recruitment, training, evaluation, discipline and termination of staff in consultation with the Assistant Executive Director.
  • Responsible for the direct and indirect supervision of staff, non-supervisory staff, and volunteers through one or more subordinates. Provide direction concerning current tasks
  • Ensure programs are staffed with qualified staff and that staff have the resources to perform their duties.
  • Perform supervision and performance management in consultation with the Assistant Executive Director.
  • Ensure staff comply with health and safety standards, prepares, analyzes, submits and acts on incident reports; deals with complaints/grievances and may participate in union negotiations.
  • Demonstrate understanding of and compliance with legislative knowledge of the Employment Standards Act, Human Rights Act and Collective Agreement.
  • Demonstrate understanding of Alberta's Occupational Health and Safety (OHS) legislation
  • Oversee health and safety assures that every reasonable precaution is taken to ensure healthy safe workplace and takes action to address unsafe conditions and/or procedures, to ensure a healthy and safe work environment.

Qualifications and Education requirements:

*NOTE: For some jobs, you may be required to provide validated educational documentation.


  • An appropriate University degree or professional designation (B.A., B.Sc., developmental services, business administration, non-profit management, Degree in Social Work, psychology or its equivalent)
  • Must have a valid Driver’s License and Clean Drivers Abstract


  • Minimum of 5 to 7 years prior related experience in an executive level position managing and developing a range of social service programs
  • Experience working with marginalized clientele in residential setting, transitional house and/or other inner city work.
  • Experience in public speaking, facilitating presentations to government bodies, funders and stakeholders

Required Skills/Knowledge:

  • Able to work in a consultative, diplomatic and tactful manner.
  • Must be able to work in a fast-paced environment with strong prioritizing and organizing skills
  • Must have strong analytical and strategic thinking abilities
  • Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility.
  • Seeks common ground in navigating challenging issues and constructively manages conflict to create win-win solutions wherever possible.
  • Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change

PREFERRED SKILLS/capabilities:

  • Good knowledge of mental health and addictions issues. Addiction counseling experience is an added asset
  • Effective interpersonal and written commununciation skills.
  • Effective organizational and time management skills.
  • Respect and understanding of The Salvation Army - its mission, culture, and values

Successful candidates, prior to hiring, will be required to provide:

  • Current Criminal Record check with Vulnerable Sector Check

DAYS and HOURS of work: Monday to Friday 8:00 am – 4:30 pm (or as otherwise set by Manager)

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Extended health care
  • Vision care
  • Vacation & paid time off
  • Dental care
  • RRSP Match
  • Life insurance
  • Company pension
  • Wellness programs
  • Disability insurance

Job Types: Full-time, Permanent


  • Related Experience in Executive Level : 5 years (Required)


  • Bachelor's Degree (Preferred)