Community Manager

Vertica Resident Services - Ottawa, ON (30+ days ago)

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When you see an opportunity to make things better, do you seize it? GWLRA Residential is a company driven to change the way people think about apartment living. We are always interested in meeting people who have the drive to help us create a new level of customer service in the resident services market.

We are currently recruiting a Community Manager who would play a vital role in the successful operation of a residential building and is responsible for the overall performance of the property and the daily performance of staff. If your goal is to provide exceptional customer service and work for an industry leader then apply now to join the GWLRA Residential Team.

Position Overview: this role is important to the successful operation of a residential building and is responsible for the overall performance of the property. Performance metrics include marketing, administration, expense control, income maximization, physical maintenance of the buildings and surrounding property, daily management and training of support staff.

Customer Service:
Professionally and courteously handle all inquiries, feedback, complaints or concerns
Maintain an overall focus on enhancing the customer experience
Ensure all team members tasks/duties are completed on time, if applicable
Participate in monthly meetings with portfolio leads to ensure that all staff are following policy and procedures, if applicable

Be responsible and accountable for the supervision and activities of all site staff, service providers and contractors
Ensure all appropriate logs, inspections, certificates, permits are up-to-date
Host monthly health and safety meeting with all site staff
Host weekly team meetings in conjunction with the Property Manager
Ensure compliance with all legislation including but not limited to the Residential Tenancies Act, Tenant Protection Act, Labour Relations Act, Fire Code, and Occupational Health & Safety Act
Assist and oversee management of major building projects including distribution of notices, coordination, and resident updates
Conduct performance reviews of all direct reports, if applicable
Implement process improvements
Complete thorough orientation and training of new and existing staff according to established policies and procedures

Health & Safety:
Educate all staff about their role with respect to Health & Safety standards
Follow the company’s Health and Safety policy
Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment
Ensure staff wears prescribed Personal Protective Equipment (PPE) as required

Marketing and Leasing:
Maintain occupancy and rental income levels which comply with budgeted expectations
Oversee leasing activities to ensure productivity with leasing team
Ensure all leasing forms are properly completed

Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 – 48 hours)
Complete month-end duties and responsibilities, including suite pre-inspection and scheduling of contractors and staff for turnover of suites
Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses, if applicable
Monitor incoming and outgoing suite inspections and document as required
Conduct annual suite inspections
Ensure all technicians are following health and safety and GWLRA procedures

Administration and Reporting:
Oversee rent collection striving for zero arrears each month and track frequent delinquency
Assist with accounts payable when required
Conduct random site inspections of buildings and suites
Complete any reporting consistent with requirements of the property management contract
Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
Other duties as assigned

3+ years of experience in a managerial role with a minimum of 5+ direct reports
Bachelor’s Degree is preferred
Completion of (or working towards) Property Management Designation
Residential Property Management experience is required with working knowledge of building mechanics
Must possess valid driver’s license and proof of insurance
Must possess exceptional communication and interpersonal relationship skills
Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
Strong attention to detail, problem-solving, and follow-up is required
Must be a self-starter with high degree of initiative, flexibility, and professionalism
Ability to work with a diverse group of people and interests while being culturally aware
Possess knowledge of health and safety practices
Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
Ability to work flexible hours
By continuing on, you certify that the information provided is true and complete. Providing this information gives GWL Realty Advisors Residential, a wholly-owned subsidiary of GWL Realty Advisors, consent to use your personal information to assess your suitability for specific positions or future opportunities. Your résumé will be held in strict confidence, and may be viewed only by the Organization. The information will also be used for the purposes of, should you be the successful candidate, creation of an employee file for HR purposes and for aggregate statistical purposes only, which uses no personal identification.

Department: Recoverable
This is a permanent full-time position