Manage quotation requests for the assigned territories.
Maximize sales and customer satisfaction on assigned territories through quotation process.
Prioritize quotation requests by dealer tiers established by the sales team, requested date by customer, as well as first in first out basis.
Contact the customer to gather project information, specification, and requirements in order to recommend specific products or solutions.
Discuss large projects with the sales team to strategize to maximize the opportunity.
Consult Engineering department for any custom requests and prepare engineering items if necessary.
Plan 2D and 3D drawings, coloured renderings and prepare parts list based on the information provided / gathered.
Review and check drawings and parts list for accuracy.
Obtain installation quotes if necessary through the installation / scheduling department.
Obtain material up-charge information from purchasing or engineering if necessary.
Present the customer with final drawings, pricing and any other additional information related to the specific project.
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
Fill requests for catalogues, information or samples
Coordinate with Customer Service and Order Analysts for the smooth transition from quote to order.
Assist and help train new employees by providing them product knowledge.
Provide product specification training to customers.
Occasionally attend business meetings with the customers or asked to assist the walk-in customers.
Occasionally fill in for customer service related questions.
Occasionally help claims department analyze the root cause.
Other duties as assigned.
Degree, Diploma, or Certificate from a post-secondary institution; or two years experience in any of the following: Interior Design, Architecture, Industrial Design, Engineering, or any related field.
Previous Project Management experience is considered an asset.
Ability to read, interpret, and re-create documents such as Architectural Drawings/Floor Plans and written specifications.
Must have knowledge of computers and related programs such as Auto CAD, CAD KEY, 20-20, Giza, Rendering software or other related programs. Must also have a working knowledge of Microsoft Word, Excel/Lotus, Giza and have experience using E-mail.
Have the capacity to learn new computer programs, be able to adapt to a changing environment, and handle multiple tasks.
Must have a clear, polite and friendly speaking manner, excellent phone skills, and possess good listening, spelling and grammar skills in order to communicate effectively and efficiently.
Must possess good organizational skills, have a good attention span, pay attention to detail, and be able to prioritize workload.
Ability to work as a team, and communicate with co-workers. Must have leadership skills and empathy.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have an understanding of basic geometry and basic algebra.
Ability to apply common sense understanding and rationalization to carry out instructions furnished in written, oral, or diagram form.
Must have the ability to troubleshoot and negotiate to deal with problems in complex and crisis situations.
Must have knowledge of the industry, product, space planning, and the entire order process to make educated decisions that encompass discretion and tactfulness.
Work location is Etobicoke M9C 1H5
Career development opportunities.
We offer Family Health and Dental Benefits after the first 3 months of employment.
Great people to work with!
Tayco endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. Tayco is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.