Senior Representative, Dealer Relationship

Fairstone - Montréal, QC (30+ days ago)

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Do you have call center experience? Are you customer – oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our clientele?

What do we have to offer:
An opportunity to build your customer service skills
A great work environment located in the heart of downtown and easily accessible by public transit
Paid training
Competitive base salary
Incentive plans
Employee discounts
Employee engagement activities

Your work life:
Guaranteed 40 hours a week
Monday to Saturday 8:00am too 8:00pm department hours
Open space office environment with up-to-date technology

What will you be doing:
Provide prompt, courteous and efficient service that exceeds customer expectations
Respond to service inquiries from retailers in a full service environment, to resolve moderately complex issues
Make appropriate monetary and non-monetary adjustments to accounts as needed
Initiate account investigations involving merchants disputes
Explain financing terms and responds to general dealer inquiries
Any admin tasks related with the merchants

Minimum 1 year in customer service, sales or call center environment
Strong analytical skills
Problem solving skills
Ability to multi task
Strong attention to details
Excellent oral and written communications skills in English and French is required
Work well in a team environment
Strong computer skills (Excel, Word, Outlook et power point)
Consumer finance industry experience is an asset
Possesses flexibility of working hours including evenings, weekends and holidays, when required

What’s in it for you?

Looking for a rewarding career? You’ve come to the right place. At Fairstone, we offer all our permanent employees:

Competitive salary with bonus potential
Incentive programs to recognize when sales targets are met (applies to branch network employees only)
A minimum of 3 weeks paid vacation (prorated to your start date)
Flexible Health and Dental Benefits
Employer Sponsored Pension Plan
Personal days and sick days
Tuition Assistance Programs
Paid volunteer day and organized volunteering events across the country
Ongoing Learning and Development Training
Referral Incentives up to $5000.00

and Much More……

If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Come join our team!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type:
Full time

Job Type:
Temporary (Fixed Term)