Senior Games Manager

Pure Canadian Gaming Corp. - Calgary, AB (30+ days ago)

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Senior Games Manager
Reports To
General Manager
The Senior Table Games Manager effectively manages and leads the Table Games team to achieve and maintain a high level of job performance and exceptional customer service.
Core Competencies
  • Customer Service
  • Decision Making and Judgement
  • Leadership
  • Communication
Job Duties
  • Assumes responsibility in the absence of Senior Management (Department heads)
  • Demonstrate exceptional leadership and execute the LEAD Simply model.
  • Ensure all employees are well informed and aligned with the company Mission Vision Principles and Values
  • Departmental budget, monthly financial reporting
  • Departmental purchasing
  • Effectively manages and leads Table Games team to achieve and maintain a high level of job performance and exceptional customer service
  • Initiate Staff development and training, ensuring performance effectiveness
  • Facilitation of the recruitment process, as well as, provide department payroll functions
  • Effective time management skills and ensuring adequate staffing levels to meet business needs
  • Optimization of Table Games scheduling and performance
  • Strong working relationship with Advisors, Charity Workers and Volunteers
  • Compliance including AGLC terms and conditions, gaming rules and regulations, anti-money laundering (AML) and others as applicable
  • Company asset protection
  • Acts as a role model for employees and fosters teamwork, employee morale, motivation and open communication.
  • Additional duties or responsibilities as required
  • Completion of a Grade 12 High School diploma or G.E.D. equivalent.
  • Post- secondary education in business or a related field is an asset
  • Must obtain AGLC Games Manager registration and obtain AGLC approval for suitability
  • 3 years of gaming experience
  • Minimum 1 year of experience as a Pit Manager
  • Strong understanding of overall casino operations
  • Strong knowledge of AGLC Terms and Conditions
  • Proven leadership skills and business acumen
  • Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software
  • Willing to work all shifts including evenings, weekends, holidays
  • Excellent verbal and written communication skills
  • Must exhibit exemplary customer service skills
Work Conditions
  • Must be able to stand for periods of 8 hours or longer
  • Must be able to carry out light cleaning duties
  • Must be available to work all shifts including evenings, weekends and holidays
  • Must be able to work in a fast-paced environment
  • Some travel may be required