Rapid Deployment Case Management Advisor

Canadian Red Cross - Major, SK (28 days ago)

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PROXIMITY TO MAJOR CITIES (Halifax, Montreal, Toronto, Winnipeg, Regina, Edmonton, Vancouver)
Duration: 6 Months
Temporary Full Time


Under the direction of the Manager-Case Management Operations Support and as a member of the National Emergency Management Team the Rapid Deployment Case Management Advisor provides the Canadian Red Cross (CRC) with rapid and specialized support to establish and effectively implement case management structures and processes, aligned to the Case Management framework in domestic operations. The incumbent is available upon immediate request to deploy and support Case Management in responses in Canada.

The Rapid Deployment Case Management Advisor, a member of the Rapid Deployment Case Management Team (RDCMT), operates under the leadership of the Manager-Case Management Operations Support, and during deployment is responsible to implement case management systems and processes, orient, mentor and support a strong and capable workforce, as well as monitor case management implementation during response in close collaboration with the response leadership.

The incumbent will be responsible to ensure delivery of services is in accordance with CRC Fundamental Principles and Mission, CRC policies, Emergency Management (EM) Standards. The RDCMT will facilitate timely access to, provision of, and coordination of Red Cross, and other services to support the achievement of safe, realistic and reasonable goals of the individual/family, through the effective and efficient use of resources and support of front-line responders. In non-response times, the incumbent will be responsible for contributing and/or advising on case management related development activities.


Responsibility 1: Establish, operationalize and evolve Case Management in the field

Responsible, in collaboration with Manager-Case Management Operations Support, Operation/Site lead and specialized teams, to implement new assistance programs and ensures operational workforce assigned to case management functions has training and tools needed to provide timely and appropriate assistance to beneficiaries.
Organize case management function as needed and coordinate with other ERT-Case Management Supervisors to manage: logistics, interview space, data management, referrals, etc.
Direct, coach and coordinate case management workforce, promoting best practices in delivering assistance based on established guidelines and provide guidance and orientation to response specific programs/directives.
As a case management subject matter expert (SME) assist the Operations/Site Manager and their team with the transition between relief and recovery;
Works collaboratively with colleagues across the EM team to support efficient use of resources.
Participate in operational meetings and bring forward feedback, analysis, recommendations and influence continuous improvement;
Analyze and evaluate service delivery, recommend improvements to Manager-Case Management Operations Support & Operations/Site Manager.
Manage expectations of directives and provide clarity on processes, and evolve best practices in case management;
Function as, and support multiple front-line roles as required (ex: direct supervisor, triage, outreach or other);
Ongoing awareness and monitoring of case management space to be cognizant of concerns, escalating situations, and gaps in service.
Responsibility 2: Support and grow capacity of personnel to deliver Case Management services

Model, lead, support and provide guidance to the case management and ERT teams in maintaining strong and positive relationships with external stakeholders, ensuring high quality of client services;
Problem solving and conflict management as needed and mentor, motivate, support teams and individual members.
Brief/debrief case management workforce as appropriate following a challenging case or difficult situation;
Provide timely formal and informal performance feedback, competency snapshots and development recommendations to case management team members as assigned;
Provide direct and indirect supervision, coaching, performance feedback, leadership development, and development planning activities as applicable to volunteers and employees as assigned;
Share and promote best practices across EM team.
Responsibility 3: Planning, Reporting and Monitoring

Identify and analyze the needs of the affected communities and the gaps in existing capacity for beneficiaries to meet those needs;
Participate in the development and preparation of program objectives and implementation plans as required;
Provide regular and timely operational reports as required;
Implement and monitor case management metrics that focus on effectiveness, timeliness and quality;
Support monitoring of ongoing operations in collaboration with National EM team.

Additional Responsibilities:
When not engaged in active operations, the Rapid Deployment Case Management Advisor will support case management projects as assigned and will continue to develop and enhance capacity building of case management across Canada collaboratively with National EM, Canadian Operations, Provincial EM and others.
Contributes to a healthy and safe working environment.
Performs other duties, as required.

The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement as well as model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC)
If driving for society business; a valid driver's license is required with a satisfactory drivers’ abstract.


University degree in relevant discipline, preferably in disaster management, community development, social work or psychology and 2-3 years experience working in Case Management or a related field. An equivalent combination of education and experience will be considered;
Experience working in or leading a case management team during a response operation;
Experience managing diverse teams in complex situations;
Experience and training in psychological first aid (PFA) and/or skills for psychological recovery (SPR) preferred;
Experience working with Indigenous communities as well as groups requiring special consideration/unique vulnerabilities;
Experience in housing repair/reconstruction or other specialized recovery service (ie financial literacy, working in unique or remote setting or knowledge of specific population) preferred.

Fluent in both English and French (written and oral) preferred. Additional languages an asset;
Demonstrated experience in building and maintaining healthy relationships within all operational levels;
Experience in the development of tools, resources and standards specific to response and/or case management;
Strong knowledge of case management principles including use of the EMIS database and ability to lead others through case management best practices;
Ability to co-manage the most vulnerable cases with Safety & Well Being team or other internal stakeholders as applicable;
Ability to work in ever changing circumstances and ambiguous situations and under tight timelines;
Strong verbal and written communication skills. Demonstrate clarity and ability to influence others, clearly able to explain self and confirm understanding of team members;
Ability to learn quickly and adapt priorities as required. Ability to work effectively and multi-task in a fast paced and changing environment with multiple conflicting demands;
Excellent organizational skills, attention to detail, and multi-tasking skills;
Strong computer skills (word, excel, power point).Knowledge of systems including EMIS;
Ability to handle highly confidential and sensitive matters and information;
Understands and can promote self care in a response setting.

Most of the work is performed in an environment which is mostly clean and comfortable;
Able to work non-traditional hours, and be on-call and respond to emergency/disaster related requests;
Travel within Canada required;
Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site;
If working in a response site, health and safety considerations will be outlined prior to the assignment;
A mobile work arrangement may be agreed to. The mobile worker is responsible for ensuring that the home office arrangement meets CRC and Provincial requirements to ensure
The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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