Vancouver - Point Grey Campus
Information Systems & Tech
Info.Sytems&Technlgy, Level C
VP Finance and Operations
Integrated Service Centre
$66,787.00 (minimum) - $80,176.00 (midpoint) - $96,212.00 (maximum)
Desired Start Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.
The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources and finance (and student services, in the future). Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff, employees and students.
The Data Analyst is responsible for conducting data management and analysis for the ISC. The position partners with different functions of the ISC to enable their data needs, while ensuring optimal data accuracy, quality and usability. Analyses conducted by the position are critical to resolving or troubleshooting system issues that occur within the ISC products.
Dual reporting to the Application Sustainment Senior Manager and the Manager, EDBI within the Chief Data Office (CDO). Works in partnership across the ISC to provide effective maintenance and improvement services. Works in partnership with the Integrated Enablement Centre ("IEC") to define University data requirements. Frequently engages across the ISC with relevant data owners and consumers.
1) Ensures effective data management and governance for the ISC product.
- Ensures that the ISC implements UBC IT data management and data governance practices.
- Follows data governance principles and guidelines to ensure the product's Foundational Data Model and proposed solutions abide by UBC standards.
- Manages master data, including creation, updates, and deletion.
- Ensures changes to data as a result of business process modifications comply with UBC enterprise data governance standards.
- Provides data analysis for data management, tenant management, integrations, and security for the application over its lifecycle as required.
2) Provides data analyses and processing for the ISC product.
- Designs data migration processes by ensuring standardized and repeatable processes are developed for the ISC.
- Documents and oversees ISC specific data cleansing requirements to align with UBC data quality standards.
- Applies a structured requirement gathering process to identify priorities and recommendation options based on data impacts.
- Provides quality assurance assessments of imported data, following data management and data quality standards as defined by data governance.
- Processes confidential data and information according to guidelines.
- Assesses software upgrades and their effect in critical data elements, reporting infrastructure and cross-functional data elements and proposes solutions in consultation with all functional areas.
3) Ensures operational data requirements are supported by the ISC.
- Designs, executes, and audits data migration processes, ensuring data quality / cleansing requirements and standards specific to the ISC are met.
- Provides advice regarding data architecture/access for functions across the ISC.
- Defines, estimates, and proposes data solutions for related issues across the ISC.
- Audits data quality and troubleshoots data issues including providing support for Service Centre data incidents and problems.
- Maps required attributes within the ISC product to identify data gaps to be addressed.
- Generates reports on usage metrics, overall systems, and applications performance using industry-standard methodologies to ensure compliance with commitments.
4) Develops and fosters effective partnerships across the ISC and broader UBC community.
- Partners across the ISC to align work, priorities and practices and to determine if data changes meet university needs and are operating as designed.
- Partners with the IEC to deliver upon University data requirements.
- Partners with UBC IT to define and guide the Application Sustainment needs, processes, and interdependencies.
5) Advocates for a partnership that moves UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
- Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.
6) Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.
7) Performs other related duties as required.
Reports to the Application Sustainment Senior Manager and the Manager, EDBI within the CDO. Work in partnership on a team with wide latitude across the ISC. Work is reviewed in terms of quality, achievement against objectives, and focus on collaboration and innovation.
Acts a mentor or coach to peers as required.
Consequence of Error/Judgement
Contributes to the broader Application Sustainment (ISC) team and UBC's IT strategies. Partners across the ISC to audit product requirements and data governance. Focusing on partnerships and product delivery will ensure optimal functionality and customer satisfaction in support of ISC's strategic goals.
Undergraduate degree in a relevant discipline. Relevant Disciplines include: Computer Science, Management Information Systems, Business Technology Management. Minimum of three years experience or the equivalent combination of education and experience. Progressive experience working as a data analyst or in data management preferred. Experience in at least one of the following areas of IT is required: data warehouse development, software development, ERP implementation, infrastructure, and ITIL/ITSM. Formal certification from a recognized professional organization or professional development provider is an asset. Experience with Workday is an asset. Experience working in complex, academic environments is preferred (and specifically within UBC).
- Demonstrated experience working with and analyzing HR, finance and/or student data in a complex, unionized environment.
- Proven understanding of data classification and security measures with experience utilizing innovative approaches to solve data concerns.
- Proven experience reviewing, evaluating, designing and implementing complex databases.
- Demonstrated ability to take initiative to drive team alignment throughout an evolving data strategy.
- Proven experience with prior data warehouse / BI initiatives is an asset.
- Advanced experience working a variety of software including Jira, Confluence and ticketing solutions, such as ServiceNow.
- Strong systems analysis, complex problem-solving, deductive reasoning, and reporting skills.
- Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.
- Demonstrated willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
- Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams. - Collaboration: Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.
- Communicating for Results: Converses with, and writes to, peers in ways that support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
- Problem Solving: Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required. - Accountability: Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.
- Strategic Technology Planning: Asks questions and assesses aspects of the strategic technology plan. Identifies the architecture/technology priorities that apply to a specific function and area of work.
- Thoroughness: Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.