Undergraduate Assistant

University of Toronto - Toronto, ON (30+ days ago)

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About us:
Mechanical and Industrial Engineering is world-renowned for an applied, practical approach of teaching, with research that focuses on physics, risk assessment, thermodynamics, biomechanics and sustainable energy. We investigate physical principles of an object’s design: its appearance; how the individual components work; and how to manufacture it and make it safe, economical, efficient, easy to use and environmentally responsible. Our faculty brings research skills and innovative experience, challenge one another, and take part in groundbreaking work that has practical implications.

Your opportunity:
Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee's contributions to the advancement of the department's goals while promoting a strong commitment to work-life balance among our employees. Reporting to the Undergraduate Administrator, the Undergraduate Assistant will provide a valuable contribution to the MIE Undergraduate Office.

Under general supervision of the Undergraduate Counsellor, the incumbent is responsible for coordinating the Undergraduate Office and acting as Assistant to the Undergraduate Counsellor and the Associate Chair (Undergraduate Studies).

Your responsibilities will include:
Providing detailed information to students on program and/or course requirements
Scheduling appointments for prospective students, applicants, and current students to address individual needs
Acting as the first point of contact for general enquiries
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Troubleshooting timetabling and/or room booking conflicts
Writing routine documents and correspondence
Checking completeness of applications
Updating and maintaining records

Essential Qualifications:
Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum two years related experience in customer service and administrative support.
Intermediate skills with Microsoft Office Suite (word, excel, access), email and internet applications
Working knowledge of Dream Weaver and word press, and website maintenance
Excellent communication (both oral and written)
Superior customer service and interpersonal skills with a demonstrated positive attitude and service orientation towards students, staff and the public
Proven attention to detail and organizational skills
Ability to work independently, under direction, as well as in a team environment
Demostrated experience with ROSI/Acorn

To be successful in this role you will be:
Motivated self-learner

Travel: None

Employee Group: United Steelworkers (USW)

Appointment Type: Budget - Continuing

Schedule: Full-time

Pay Scale Group and Hiring Rate: USW Pay Band 08 - $54,851 with an annual step progression to a maximum of $70,146. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Field: Student Academic Experience

Job Posting: Nov 5, 2019

Job Closing: Nov 14, 2019, 10:59:00 PM