hotel front desk clerk

The Wickaninnish Inn - Tofino, BC (30+ days ago)

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College/CEGEP

Experience an asset

or equivalent experience
Business Equipment and Computer Applications
Spreadsheet
Internet
Central reservation system (CRS)
Work Setting
Hospitality industry
Hotel, motel, resort
Specific Skills
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process guests' departures, calculate charges and receive payments
Investigate and resolve complaints and claims
Exchange foreign currency
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Provide customer service
Maintain an inventory of vacancies, reservations and room assignments
Transportation/Travel Information
Valid driver's licence
Public transportation is not available
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Standing for extended periods
Work Location Information
Rural area
Staff accommodation available
Remote location
Relocation costs not covered by employer
Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized