Senior Manager, Manufacturer Partnerships

Scotiabank - Toronto, ON (30+ days ago)

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Requisition ID: 87440

Join the Global Community of Scotiabankers to help customers become better off.

The Scotiabank Automotive Finance Team is looking for a dynamic self-starter to join as a Relationship Manager, Manufacturer Partnerships. The successful candidate embraces a team environment and shares our passion for helping our external Automotive Manufacturer Partners achieve their goals. The Relationship Manager, Manufacturer Partnerships reports to the Director, Manufacturer Partnerships in Toronto, Ontario.

Our Scotiabank Automotive Finance team of professionals are committed to support our manufacturer partners by delivering advice leveraging our full suite of lending solutions. Team members with a client-centric approach and a strong emphasis on results will thrive in our flexible, growth-oriented environment. If you have a winning mindset and are proactive, resourceful and committed to profitable growth and delivering an exceptional client experience, we invite you to consider this position.

The Senior Manager, Manufacturer Partnerships oversees critically important Retail Automotive Manufacturer relationships and is responsible for championing for the business’ strategic initiatives within Scotiabank. The incumbent will ensure the customer portfolio assigned to them receives ongoing day-to-day attention to maintain, improve, and retain relationships. They will deepen client relationships by providing proactive advice and solutions, as well as be a client champion, leveraging partners and promoting the manufacturer’s products. As Senior Manager, Manufacturer Partnerships the individual in this role will be responsible for analyzing loan and lease portfolio results to remain current on the health of the portfolio. They will seek to understand these results, identify trends and proactively develop recommendations and solutions for the leadership team and the Partner that will mitigate risk as well as improve sales results and profitability for the bank and the Partner. They will also be responsible for recommending changes and / or upgrades and enhancements to the Bank’s Systems or External Portals as needed.

The incumbent also has responsibilty for working with the rest of the Manufacturer Partmerships Team to conduct ongoing market scoping and analysis, identify market opportunities supporting Automotive loan and lease products, recommend updates to policy in tandem with Global Risk Management (GRM), program planning and development, and management of complex project/programs. He/She is responsible for establishing action plans and strategies to achieve business growth; and manages both internal and external business partners and suppliers to ensure the deployment of business line strategies and initiatives. This will include working closely with teams such as the Digital factory, Marketing, GRM, Multicultural Banking, Retail Bank and our external Partners at Canadian Dealer Leasing Services Inc. (CDLSI). In addition, the Senior Manager is responsbile for managing contracts with their assigned Manufacturer Partners. This includes engaging key stakeholders for the negotiation of new contracts and making updates to existing contracts as required.

The Senior Manager directly contributes to the business unit’s strategic planning and profitable revenue growth and is accountable to ensure the Bank is competitively positioned to meet the rapidly changing current and future needs of the market.

Major Accountabilities:
1. Relationhip Management

Support the entire Manufacturer Partnerships Team as required to address all issues and ensure the successful deployment of Manufacturer Partner account strategies and initiatives.
Guide partners through opportunities requiring creative approaches; explores options and trade-offs of decisions and solutions
Act as primary contact and manufacturer loan and lease subject matter expert for internal and external partners.
Be responsive to partner inquiries and respond in a timely manner – treat all inquiries with a high degree of attention and detail.
Manage all Partner inquiries with velocity and performance orientation while ensuring quality of work.
Schedule/ Manage ongoing Partner meetings as required and manage the Quarterly Business Review Sessions; this includes owning the development of content for these meetings and receiving feedback and signoffs from the leadership team when appropriate.
Work proactively and collaborate with internal partners to execute on manufacturer partner initiatives and business objectives.
Develop, lead and coordinate details for quarterly business reviews (QBRs) with each external partner.

2. Strategy, Analytics and Oversight

Provide strategic oversight and ongoing review of assigned Manufacturer portfolios.
Be the SME and provide strategic oversight of manufacturer partner contracts, renewals and EOT reviews.
Identify market opportunities and establish action plans and strategies to achieve business growth and profitability.
Review reports and analytics for trends, accuracy and reasonability. Be the advocate for these data insights, be curious and probe deeper to determine trendlines and root cause.
Develop solutions and build action plans with internal and external partners as applicable.
Product oversight, growth identification, process improvement and forecasting, including identifying trends, high and low performing portfolios. Strategy discussions involving AFIL and DFCs to bridge these gaps.
Strategic influencing leveraging data and market dynamics and create well thought out memos for Senior Leadership Team.

3. Product Development and Implementation

Support a product strategy roadmap for Automotive Finance business with emphasis on onging reviews to deliver an innovative and competitive loan/lease product offering.
Optimize internal and external product partnerships and recommend appropriate strategies to enhance competitiveness and improve profitability of the lease and subvented manufacturer loan product offerings and business line profitability.
Support the Director in analysing features, pricing, key performance indicators and the competition and create innovative product development paths that will continually redefine the market standard.
Support the development of business cases or proposals outlining lease and subvented manufacturer loan product concepts and business and financial rationale, including risk. This includes collaboration in the development of profitability and pricing models with Director, Pricing & Finance.
Document key requirements related to potential product and program opportunities and prepare proposals.
Act as project leader for client-driven initiatives for the subvented manufacturer products - bringing in Program Support & Projects, as needed
Manage the subvented manufacturer loan product development process using a strong project management methodology with the support of the Program Support & Projects teams (detailed project timelines and resource allocations, budgets and ongoing project development collaborative meetings).

4. Leadership

Provides strong leadership to all team members to motivate both individual and team performance and foster and encourage an environment of collaboration and teamwork.
Be positive and supportive as requests or direct change to meet the demands of the partner and/or market environment.
Helps to recruits high potential candidates and support employee development by sharing knowledge/experience and providing opportunities for staff to share responsibility for achieving business objectives/goals.
Ensures detailed and up-to-date process documentation is in place for effective succession planning and cross-training.

Education/Work Experience/Designations:
5+ years in automotive finance and experience in Loan and Lease administration/management
University Degree and related experience
High client focus and Relationship Management expertise
Self-reliance and pro-active approach to work
Fluency in French an asset.
Excellent written, verbal communication skills with superb attention to detail
Highly developed analytical capabilities, problem-solving and critical decision-making skills
Experience managing a P&L is considered an asset
Ability to multi-task, prioritize workload and manage time effectively

Working Conditions:
Sitting, comfortable position, frequent opportunity to move about.
Indoor office environment
Some air travel may be required
Visits to external partners ~once a week (or more depending on the partner’s desire to be onsite)
Pressure from ever changing deadlines, often requiring reprioritization, with little control over the contribution of other areas of the Bank in meeting deadlines.

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.