Sr Solution Delivery Manager

Rogers Communications - Toronto, ON (30+ days ago)

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Rogers Communications is seeking a Sr. Solution Delivery Manager to act as a liaison between business stakeholders and delivery teams within the IT organization. Reporting to the Director, Wireless Business Demand Management at the Rogers Downtown Campus, this individual will be expected to act as the business demand prime for major technology projects. They will help define the IT funnel of work by eliciting business requirements and advising business partners on how best to leverage IT capabilities. Their close alignment to their business partners will aid in identifying opportunities to grow the business through an innovative and effective use of technology.

What you will be doing...

Creates a work environment where employees are engaged, challenged, accountable and sets direction along with a vision for the team.
Promotes a culture of collaboration, trust, team work and development growth.
Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management.
Work with the Consumer Business Unit, Go to Market team, Planning, and Engagement teams to develop realistic project plans that clearly state project deliverables and timelines.
Work with stakeholders and within the team to develop aggressive, yet achievable, delivery roadmaps.
Plan resource allocation levels according to project demands, recruiting when required and utilizing alternate delivery methods.
Liaise with other Technology Solution Delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business.
Facilitate creation of new and improved processes and tools, by utilizing best practices and technologies in a cost effective way.
Manage project and portfolio budgets and assist in managing cost centre financials.
Manage vendor relationships for projects and ongoing product support. Develop and contribute to negotiations of third party contracts/agreements.
Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.

What you have...

Bachelor’s in Computer Science or related field or equivalent experience required.
10+ years of experience in the information technology field.
7+ years of experience in a project delivery role in a fast paced/agile environment.
Previous team management experience preferred.
Previous IT program management experience preferred.
General understanding of the company’s overall Wireless business operations and products.
Good understanding of the company’s retail environment and operations.
Demonstrated ability of successfully leading complex IT projects and programs.
Ability to successfully implement and control budgets.
Must be able to effectively communicate technical information to both technical and non-technical personnel.
Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
Must be able to communicate, present and negotiate at any level of management across the organization.
Excellent interpersonal and communication skills.
Exceptional written, verbal and presentation skills.
Excellent organizational skills.
Must be familiar and comfortable utilizing the Scrum methodology.
Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 172724

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

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