Assistant Front Office Manager

Sparkling Hill Resort - Vernon, BC (30+ days ago)

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Join the Front Office team at Sparkling Hill Resort! We have a position available for a service oriented individual for the full-time position of Assistant Front Office Manager.

  • Provide direct supervision of Front Desk Agents, Reservations Agents, and Valet/Bell Persons
  • Respond to guest inquiries and requests promptly and courteously
  • Count, record, and verify cash and cheque deposits and deliver to the bank
  • Distribute and record gratuities
  • Prepare various reports for management
  • Have extensive knowledge of Maestro Property Management System in order to coach and train employees
  • Respond to internal and external phone calls and emails
  • Resolve guest concerns in an efficient and courteous manner
  • Assist team members with check ins and check outs, parking and bringing up guest vehicles, answering phone calls, and other duties as needed
  • Act as a liaison with other Department Managers and Assistant Department Managers to promote effective communication and efficiency within the resort
  • Attend meetings as necessary to represent department, both internally and externally
  • Lead team members by example, and be an excellent representation of Sparkling Hill both in and away from the resort
  • Scheduling and payroll duties
  • Responsible for all aspects of department management in the absence or unavailability of Front Office Manager
  • Other duties as required


  • High School Diploma is required
  • Degree or diploma in hospitality, business, or tourism management preferred
  • Demonstrated experience in a management role, preferably in a hospitality environment
  • Ability to supervise, coach, and direct employees in an effective manner
  • Proficiency with Microsoft Office and all other necessary systems
  • Basic accounting skills
  • Excellent communication and organization skills
  • Ability to maintain a high level of customer service and professionalism at all times
  • Availability for flexible work hours including days, evenings, weekends, holidays, and overtime as needed
  • Reliable transportation is essential

Qualified applicants may submit a resume and cover letter to Mr. Bozidar Gujic, Front Office Manager. Only candidates selected for interviews will be contacted.

Staff accommodation is available on site in double rooms for full time Sparkling Hill employees, working 40 hours per week.

Job Types: Full-time, Permanent


  • English (Required)