City of Brampton - Brampton, ON (30+ days ago)

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Job Description:
Exciting things are happening at the City of Brampton. Take a look at what employees are working on related to our Term of Council Priorities moving us forward towards The Brampton 2040 Vision.



HIRING SALARY RANGE: $61,616.00 - $69,318.00 PER ANNUM


Reporting to the Coordinator Recreation Programs, this position provides direct supervision to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service to meet current and changing needs of the community.

Business Distinctions – Primary Function includes one of the following areas and may include secondary areas of focus as well:

Active Living/Fitness
Golf, Curling, Tennis
Ski, Xtreme, Special Events
Special Needs
Outdoor Education
Training & Community Outreach

Supervision of support staff

Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching, Evaluation, and Recognition to part-time and volunteers
Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
Implement and deliver ongoing communication plan to direct reports
Provide advice, guidance, direction and supervision to part time recreation staff and volunteers in the delivery of programs, services and/or special events.
Implement and deliver ongoing communication plan to direct reports
Maintain corporate, departmental, and divisional standards
Ensures compliance governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
Perform “Supervisor on Duty” coverage and manage emergency situations.
Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
Evaluate training needs, and manage execution of staff trainings, orientations and meetings
Provide disciplinary action as required, up to and including termination
Complete all documentation for all part time staff coaching, discipline, feedback and training
Ensure due diligence is carried out in all areas of program risk management
Is visible for regular interaction with the public and customers
Respond and assist with on-site emergencies (incidents and accidents)
Adhere to all Health and Safety guidelines and regulations for staff, volunteers, and patrons of the facility
Complete program visitations to ensure consistent program delivery, staff and team follow-up and to monitor program, /customer expectations


Approve part-time payroll entry in accordance with staff schedules
Prepares for and follow-up on incident/accidents reporting and communicate timely bases on severity, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services.
Sessional reporting and review of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
Compile and review daily, weekly and sessional statistics and checklists
Timely follow-up on program related refund requests
Adherence to all mandated program reporting/statistical deadlines
Participation in quality assurance program facility visits and checks as required
Develop and monitor staff and volunteer schedules sessionally according to program needs
Proactive planning of upcoming program sessions
Ensure program plans are created, communicated, and available for all program staff
Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
Ensure all staff hiring packages are completed in a timely manner
Coordinate payments/documentation for all invoices in accordance to corporate standards

Customer Service and Community Development

Timely and appropriate follow-up with customer concerns, requests, and inquiries
Develop strategies to increase customer recruitment and retention
Planning and delivering community special events in collaboration with facility and/or special events team.
Promote and create awareness of programs, services and/or events
Liaising with internal and external groups as required related to programs, services and special events
Resolves program customer concerns, and provides background information for escalated customer issues for resolution
Foster and maintain ongoing excellent relationships with community partners

Program Development

Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
Liaising with other facilities and lines of business to ensure a balanced consistent delivery of recreation programs
Liaise and network with municipalities and private companies to benchmark programs and industry trends
Complete ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience
Adhere to program development and brochure development processes
Monitor program registration and waitlists, and make necessary modifications as required
Execute action plans to meet targets and potential growth
Assist Recreation Coordinator, Planning with marketing and business plan
Attend school events, such as open houses, parent nights, and registration days, to support program participation and development
Form and implement action plans to meet targets and potential growth
Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
Monitor needs of the community and industry trends to create, develop, redesign, adapt programs, services and/or events
Assist customers, citizens, and community groups in selecting appropriate programs, services, and events to meet their needs


Monitor and report on expenses and revenue actuals and forecast according to portfolio
Purchases and manage inventory of program supplies and materials
Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Physical Education)
2 years of related programming and planning experience
1 year of supervisory experience
Working knowledge of related legislation, in applicable area of discipline
Proficiency in MS Office
Customer service skills and experience
Written and oral communication skills
Current Standard First Aid/CPR-C
Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle
Able to work variable, scheduled hours including evenings and weekends

**Various tests and/or exams may be administered as part of the selection criteria.

Job status: Contract

Job Type: Management and Administration

Applications must be received by: March 11, 2020

Alternate formats will be provided upon request.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #103715 by March 11, 2020 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.