Client Service Worker

VHA Home Healthcare - Toronto, ON (30+ days ago)

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DESCRIPTION:
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At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of staff and volunteers.

Creating opportunities for more independence; it’s what people in the community rely on us for and what VHA Home HealthCare (VHA) has offered for over 90 years. With over 2,700 health care professionals serving clients in eight Local Health Integration Networks (LHINs), VHA’s client-centered, community-based approach provides nursing, rehabilitation, personal support and home support services. Our caring, professional team offers spectacular care to Ontario seniors, families, adults and children living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.

We are currently seeking:
Client Service Workers— Hoarding Support Services

VHA’s Hoarding Support Services Program assists individuals with hoarding behaviors. These individuals have difficulties with excessive clutter and excessive acquiring, which can lead to a host of other issues including; personal distress to themselves and their family . Hoarding can present serious health concerns to the individual and the larger community and can lead to homelessness. In your role as Client Service Worker you will you have an opportunity to positively impact the lives of these individuals . The ideal candidate possesses passion for assisting those with mental health issues in the community.

Key Accountabilities:
Assist clients to: de-clutter and organize their living space, let go and dispose of possessions, and focus on realistic and client driven goals for organization, maintenance, and safe living environment
Establish appropriate use of cleared living spaces, helping the client to maintain a healthy environment
Work under the supervision of a mental health clinician, you will be responsible for submitting visit logs after each visit, conducting telephone debriefings, and reporting concerns immediately
Develop and maintaining strong relationships with clients, health care professionals, and community partners
Maintain confidentiality of client information at all times
Participate in VHA services and quality initiatives

Key knowledge, Skills, Abilities, and other attributes:
Diploma in, or working toward: Social Service Worker, Addictions and Mental Health Worker, or Community Service Worker, or a related discipline.
Excellent interpersonal skills; demonstrating tact and diplomacy with at risk clientele
Demonstrated interest in mental health issues and compulsive hoarding
Excellent problem solving skills, a solution-focused approach and crisis intervention techniques
Demonstrated ability to resolve conflict and develop strategies for positive outcomes
Experience working with clients with mental health challenges
Experience in community health is an asset
Computer skills in word processing and data entry
Certification in Occupational Health and Safety is an asset
Ability to travel from client to client in the community is required
Demonstrates efforts to continuously develop and upgrade skills
A valid driver's license and access to a vehicle is considered an asset

VHA Home HealthCare is an Equal Opportunity Employer

VHA is committed to creating an inclusive and diverse work environment.

If you require an accommodation, please let us know in advance.

Accredited with Exemplary Status by Accreditation Canada