Professional Services Launch Manager

Vidyard - Vancouver, BC (30+ days ago)

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Launch Manager

We’re Vidyard, the pioneers of the Video Marketing Platform category and one of the hottest companies to watch in North America! We are seeking a Launch Program Manager who will be responsible for onboarding and training Vidyard’s newest customers. This role requires the ability to quickly understand the customers’ purchase decisions and business objectives to create training plans that will help the customer see immediate value.

The ideal candidate will have past implementation (training/ onboarding) experience in the technology industry, supporting SaaS products, and be passionate about delivering a best in class customer experience. They should be a self-starter with strong written and verbal communication skills and hold the ability to quickly understand technical concepts. In addition, the successful candidate will have strong collaboration and teamwork skills, with an ability to manage projects through completion.

In this role, you’ll get to:
Lead the customer’s onboarding and implementation experience for the first 90 days
Work closely with Customer Success, Technical Support and Professional Services teams to ensure customer satisfaction
Engage customers through regular calls and check-ins to drive product adoption
Ensure all customers complete the required technical setup in a timely manner
Train and educate customers on how to effectively use Vidyard tools for their specific needs
Improve and scale the Vidyard launch process

The ideal candidate:
Has exceptional customer service, technical and communication skills
Is very organized and can effectively manage multiple projects and priorities
Is self-motivated and collaborates well with others
Has experience and is comfortable providing face-to-face or web-based training sessions
Has experience in Marketing or Sales roles
Knowledge of HTML, CSS and/or JavaScript
Knowledge of Salesforce and Project Management is an asset
Some travel required. Ability to travel internationally
Has a strong desire to become a Vidyardian and video strategy expert