IT Administrator

KBM Resources Group - Thunder Bay, ON (30+ days ago)

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KBM Resources Group requires an IT professional with broad experience and the ability to successfully understand, design, troubleshoot and manage all internal IT systems at a mid-sized company with outsized storage and computing needs. Initially working with the incumbent IT Administrator and focusing on frontline user support, the successful candidate will eventually become fully versed in all aspects of the IT systems and will be responsible for all office IT.

Job purpose

The IT Administrator is responsible for all aspects of Information Technology and Information Systems for all company sites. This includes all client, network and server computing hardware, telephony hardware, software, licensing, configuration, security, and cloud environment administration, including high quality tech support to internal staff.

Duties and responsibilities

Maintenance of computing server environment, ensuring high availability of critical services – this includes hardware maintenance and repair/replacement, security updates, critical device updates – including data backup and security
Management and deployment of server and client-side software packages to support business needs; software license management & deployment; version updates, new installations, patches, etc.
User support, troubleshooting, including routine desktop support, user account maintenance as well as complex client web application support.
Maintenance of computing client environment (including cloud), ensuring high availability of client devices
Maintenance, support and set-up of network equipment, PC hardware, desktops/laptops, telephony, printing and other office equipment
Firewall/VPN/remote access administration
Ensure mission readiness of survey systems
Develop plan for equipment modernization and deployments; test and evaluate hardware and software configurations and complete other related tasks as assigned.
Lead by example demonstrating corporate values in an enthusiastic manner to achieve results individually and through team participation.
Identify ways for continuous improvement of processes.


University degree or College diploma in Computer Science, Computer Engineering or related field together with 1 to 3 years of experience in a comparable Information Technology capacity
In-depth knowledge and experience Windows Server Admin, Windows Hyper-V Admin, Office 365, SAN design/deployment and Azure Active Directory required
Specialized IT training from CompTIA, Microsoft and Sisco are an asset
Experience with customer service, client communication and vendor negotiations
Excellent communication and problem-solving skills
Develops product/industry knowledge and stays current on relevant technologies, tools and trends
Ability to analyze and reason to solve a wide variety of unique problems
Superior organization skills and dedication to completing projects in a timely manner
Detail oriented and comfortable working in a fast-paced office environment
Competent within the meaning of the Occupational Health & Safety Act

Working conditions

Work is performed in a either a private office or shared open office environment with occasional interruptions. Travel off site is regularly required to deal with IT related issues in other Company locations. Some evening/weekend work may be required.

Physical requirements

Daily tasks require dexterity where accuracy with some speed is required (keyboarding, entering data, filing etc.). Above normal physical effort is required on occasion to move computer equipment

Direct reports

There are no direct reports. Functional direction may be provided to co-workers.