Position: Switchboard Attendant – Casual
File #: 2020-17156
Department: Switchboard, Information Services
Site: Mississauga Hospital, Credit Valley Hospital - cross sites
Hours of Work/Shifts: 24 hour envinronment (days and evenings)
Posted: June 1, 2020
Internal Deadline: June 8, 2020
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
You will be responsible for the effective and efficient support of the communications needs of the hospital staff, patients and caregivers, for example:
Locate hospital personnel through the paging system
Manage emergency codes and events
Announcements and paging of emergency codes/emergency events using the Hospital Public Address systems
Receive and redirect all incoming telephone calls to the appropriate person/department
Respond to all patient inquiries
Direct inquiring parties accordingly
Maintain and assign pagers
Complete assigned tasks
Assist with month-end report preparation
Required to work at both Mississauga site or Credit Valley site
365/7/24 environment; must be available to work all shifts, days, evenings, nights, weekends, statutory holidays
Any other tasks as assigned
College Diploma/Certificate preferred
Previous experience in a hospital switchboard or in a call centre environment an asset
Extensive experience with communication equipment and processes, and good working knowledge of PC computers
Typing speed 40 w.p.m.
Demonstrated ability to work independently, and remain calm under stress
Must possess effective communication and interpersonal skills to respond to staff and public
Demonstrated strong customer service focus is required
Superior organizational skills are essential
Ability to manage workload in a fast-paced multi-task environment
Previous experience in a hospital environment an asset
Satisfactory attendance and performance is required
Demonstrated working knowledge of Microsoft Word, Excel and Outlook is required
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.