Vancouver - Point Grey Campus
Information Systems & Tech
Info.Sytems&Technlgy, Level B
VP Finance and Operations
Integrated Service Centre
$61,840.00 (minimum) - $74,238.00 (midpoint) - $89,085.00 (maximum)
Desired Start Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.
The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources and finance (and student services, in the future). Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students.
The Access Administrator is responsible for provisioning access for the ISC product. This position translates role access requirements into specifications and implements security standards in alignment with the UBC Chief Information Security Office ("CISO").
Dual reporting to the Application Sustainment Senior Manager and CISO. This position partners with various team members across the ISC in determining security requirements and specifications.
1) Provides access administration support and expertise for the ISC.
- Executes on access management and security needs for the application over its lifecycle.
- Assesses and establishes approved user access requests; responsible for role creation and assignment; manages and administers product security, ensuring appropriate user access, based on approved security guidelines.
- Conducts audits of existing product access permissions; logs review and assessment.
- Manages Privacy and Information Security Management (PrISM)-SRS risks and controls around access and third-party access control procedures; conducts security access validation and testing; executes on security access impact assessment for new releases, enhancements and other projects.
- Supports the ISC with the connectivity of other applications to the product, as applicable.
- Manages the ISC product employee and affiliate account lifecycle, privilege account management/lifecycle, HCM/FIN security access matrix maintenance, functional and non-functional interface/report account management, and non-functional interface/report support account management.
- Manages tenant security management and tenant refresh, data anonymization and test environment preparation.
- Develops and updates product access best practices, standards, procedures and quality objectives with a focus on continuous improvement within the ISC.
- Executes, coordinates, and supports the improvement of product security change control process management and user access request fulfillment processes.
- Performs additional product administrative functions within the ISC.
- Manages security incident handling/escalation around access; coordinates and liaises with Cybersecurity and vendor for critical security incident; assesses security impacts in the ISC product.
2) Develops and fosters effective partnerships across the ISC and the broader UBC community, where required.
- Builds and fosters good working relationships, partnering across the ISC, UBC IT, and the broader UBC community as required to achieve product access objectives and related goals.
- Partners across the ISC to facilitate Finance, HR, and Student in the definition, documentation and enforcement of product access standards in support of product-related continuous improvement.
- Partners with relevant stakeholders across UBC around security and access including ISC, Workday, IEC, EDG/Reporting, Cybersecurity, PrISM SRS, and AEP groups; chairs/facilitates security access working groups with respective stakeholders across UBC.
- Engages with vendor when required for technical support/other as required.
3) Advocates for a partnership that moves UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
- Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.
4) Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.
5) Performs other related duties as required.
Reports to the Application Sustainment Senior Manager and CISO. Work in partnership on a team with wide latitude across the ISC. Work is reviewed in terms of quality, achievement against objectives, and focus on collaboration and innovation.
Acts a mentor or coach to peers as required.
Consequence of Error/Judgement
Contributes to the broader Application Sustainment (ISC) team and UBC's IT strategies. Supports decision-making regarding data access within an existing large, complex and campus-wide product. Focusing on partnerships and product delivery will ensure optimal functionality and customer satisfaction in support of ISC's strategic goals.
Undergraduate degree in a relevant discipline. Relevant Disciplines include: Computer Science or Management Information Systems. Minimum of two years experience or the equivalent combination of education and experience. Experience supporting a variety of technical environments, specifically in a Software as a Service (SaaS), environment and/or cloud-based ERP systems (specifically, Workday) is preferred. Certifications in Microsoft, ITIL, VMware, or completed courses in information systems analysis and design would be an asset. Experience working in complex, academic environments is preferred (and specifically within UBC). Proven knowledge of IT and operational business processes and requirements within a complex, unionized environment. Demonstrated experience in analysis of computer systems logs, access permissions and data sources.
- Demonstrated experience documenting and defining system specific dependencies based on strict data governance and security requirements.
- Proven knowledge of software distribution tools, processes, and techniques.
- Advanced experience working with a variety of software including Jira, Confluence and ServiceNow.
- Strong systems analysis, complex problem-solving, deductive reasoning, and access management skills.
- Demonstrated experience working on cross-functional teams and communicating to diverse audiences.
- Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.
- Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.
- Demonstrated willingness, ability, and enthusiasm to learn new processes, methodologies or technologies. - Collaboration: Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses perspectives, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.
- Communicating for Results: Converses with peers to support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to acting.
- Problem Solving: Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify the symptoms and root causes of defined problems. Suggests approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration. - Accountability: Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.
- Information Systems Knowledge: Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the business and its activities. Troubleshoots in response to requests for technical support. Identifies problems and needs. Escalates problems to appropriate technical experts.
- Initiative: Volunteers to undertake tasks that stretch his or her capability. Identifies who can provide support and procures their input. Identifies problems and acts to prevent and solve them.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.