SERVICEMASTER RESTORE MARKHAM
August 20, 2019
Number of Direct Reports:
Reporting to the Production Manager, the Lead Technician will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.
Daily Office/Management Duties
Ø Review work orders assigned daily and communicate with other associates involved as needed
Ø Check routing and directions to each job as required
Ø Provide the daily tickets and payments received to Accounting/Office Manager
Ø Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
Ø Create a requisition for materials and equipment needed for pick-up at the end of each working week
Client Site Duties
Ø Complete jobs to specifications to customer’s satisfaction
Ø Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Ø Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Ø Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
Ø Handle re-service requests promptly and courteously
Ø Take a person and genuine interest in providing customer satisfaction
Ø Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined
Ø Maintain all equipment and vehicles to ensure they are in proper working order
Ø Keep the interior of the vehicles used neat and clean
Ø Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Ø Sell add-on services and products at every opportunity
Ø Attend weekly meetings with production team
Ø Attend training workshops as required for the production team
Ø Help train new crew helpers/technicians in accordance with ServiceMaster standards
Ø Maintain professional conduct and appearance in all client facing activities
Ø Establish positive rapport with clients when possible
Ø Provide an exceptional level of service that exceeds the expectation of the client
Ø Conduct all work in accordance with company safety policies
Ø Adherence to all company workplace policies
Ø Perform other duties as may be required
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Education Required: High School Diploma
Other Education/Certification/Training preferred: n/a
Work Experience Requirements
Work experience required: Minimum of four (4) years of experience in cleaning services/restoration services. Experience in commercial cleaning is preferred.
Job-related experience required: Two (2) years in a supervisory capacity is preferred.
Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.
There is a low risk of exposure to adverse working conditions.
Job Type: Full-time
Salary: $20.00 to $25.00 /hour