Veterans Affairs Canada - Calgary, AB (15 months ago)

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Veterans Affairs Canada
Calgary (Alberta), Cold Lake (Alberta), Edmonton (Alberta), Wainwright (Alberta), Chilliwack (British Columbia), Comox (British Columbia), Penticton (British Columbia), Vancouver (British Columbia), Victoria (British Columbia), Vancouver Island - Other locations (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Campbellton (New Brunswick), Gagetown (New Brunswick), Moncton (New Brunswick), Oromocto (New Brunswick), Saint John (New Brunswick), Gander (Newfoundland and Labrador), St. John's (Newfoundland and Labrador), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Hamilton (Ontario), Kingston (Ontario), Kirkland Lake (Ontario), London (Ontario), Mississauga (Ontario), North Bay (Ontario), Ottawa (Ontario), Owen Sound (Ontario), Pembroke (Ontario), Petawawa (Ontario), Peterborough (Ontario), Scarborough (Ontario), Toronto (Ontario), Trenton (Ontario), Southern - Western Ontario - Other locations (Ontario), Charlottetown (Prince Edward Island), Bagotville (Québec), Gatineau (Québec), Montréal Island (Québec), Québec (Québec), Saint-Jean-sur-Richelieu (Québec), Valcartier (Québec), Moose Jaw (Saskatchewan), Regina (Saskatchewan)
CR-03, CR-04, CR-05
$40,786 to $53,466

For further information on the organization, please visit Veterans Affairs Canada

The Govt. of Canada is committed to a diverse and qualified workforce that is representative of all Canadians, including Canadian Veterans and releasing CAF members.

Closing date: 8 August 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Apply online

Important messages

Come and see us at the Invictus Games: Veteran Career Summit in Toronto, September 28-29th 2017 (

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates will be asked to provide proof of Canadian citizenship.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

An interview, written exam or situational exercise may be administered. Reference checks may be sought.

Persons with a disability preventing them from applying on-line should contact us at
Reader Service: 1-800-461-6263

Intent of the process

Create inventory which can be used for indeterminate, term, part-time or casual appointments.

NOTE - casual employment means a short-term employment option to hire persons to the Public Service for a period not to exceed 90 working days in one department in any one calendar year

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives.

Employer approved alternative is an acceptable combination of training and experience. Experience working in an office environment that required tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquires, etc and training in the basic use of computers

Degree equivalency

Experience providing service to clients by telephone, in person or in writing.
Experience providing clerical support services in an office environment
Experience using computer software, such as Microsoft Office
Experience in maintaining electronic or hard copy filing systems

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)


Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university)
Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university) with specialization in a health-related or social work field

Degree equivalency

Experience as a member of the Canadian Armed Forces.
Experience in reviewing, researching and extracting information from various sources.
Experience working in a Health Services environment.
Experience working with medical terminology.
Experience working with legal terminology.
Experience in handling / protecting personal client information in accordance with Access to Information Act and Privacy Act requirements.
Experience in the administration and maintenance of information in an electronic processing system.
Experience using Freebalance.
Experience handling financial transactions in an office setting.
Experience typing from verbal dictation and hand written notes.
Experience providing record management services such as classifying, coding, indexing, cross-referencing, filing, retrieving, retention, archiving or destroying data.
Experience screening calls and directing the caller to the appropriate area.
Experience working with Veterans Affairs Canada programs, services or benefits.
Experience working in digital mail services - sending and/or receiving a high volume of digitized mail.
Experience providing support to employees with their office accommodations and ergonomics.
Experience working on a Wiki.
Experience working with budgets.
Experience in procurement.
Formal training in administration and/or Human Resources.

The following will be applied / assessed at a later date (essential for the job)

French essential

Information on language requirements

Ability to communicate orally.
Ability to communicate in writing.
Ability to multi task
Attention to detail
Ability to perform essential clerical tasks

Interpersonal Relations
Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

One or more of the following may be deemed an operational requirement depending on the position being staffed:
Clerks are assigned to a primary work location but may be required to work at various locations and travel between these locations.

Must be willing to occasionally officially represent the Department at functions such as information fairs, commemorative events, etc.
May be required to work overtime

Conditions of employment

Reliability Status security clearance - Reliability

One or more of the following may be deemed a Condition of Employment depending on the position being staffed:
  • Ability to bend, stand, stretch for an extended period of time.
  • Ability to lift and/or carry a maximum of 35 lbs (16kg).
  • Ability to work in confined work spaces.
  • Ability to work in small enclosed spaces while performing furniture/equipment repairs.
  • Consent to be deployed or assigned within the area of the office, as per the organizational needs.
For example:
For Edmonton IPSC and Edmonton Office positions : Consent to be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the organizational needs.
  • For Ste-Foy and Valcartier IPSC positions : Consent to be deployed or assigned within the Quebec Area (Ste-Foy or Valcartier), as per the organizational needs.
Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.


Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.