Fraud Analyst, Customer Contact Centre

BMO Financial Group - Montréal, QC (30+ days ago)

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Permanent position, 37.5h per week
Schedule: DAY SHIFTS, however the candidates must be full flexible between 7am and 11pm, on Monday to Sunday.
Location: 129 St.Jacques W., Montreal

Mandate:
The Fraud Analyst, Customer Contact Centre is accountable to take inbound calls from Customers related to fraud.

The chosen candidate will also be responsible for analyzing and confirming fraud related transactions across multiple channels, for multiple products, using numerous and diverse automated systems and approved documented processes and protocols to reach a decision to acquit, confirm or refer to other Fraud groups for further investigation. This role will follow established protocols to shut down the fraud incident and notify* the client and/or branches as needed.

Qualifications

Knowledge :
1 – 2 years bank experience is an asset
Working knowledge of applicable Bank systems and Microsoft Office Suite

Skills :
Analytical Thinking (Working)
Problem solving (In-depth)
Organizational Understanding (Working)
Environmental Understanding (Working)
BILINGUAL (English and French)
Availabilities required on statutory holidays

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter .

Job Financial Crimes
Primary Location Canada-Quebec-Montreal
Organisation BMO Digital-X005650
Schedule full-time
Job Posting 12/02/19
Unposting Date Ongoing