1639-32nd Ave NE, Calgary, Alberta, T2E 7A3
At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.
Why this role is important?
The Pharmacy Assistant (PA) Lead will assist the Pharmacy Operations Management Team in overseeing the day to day workflow process of their department within Operations, and to ensure optimal customer service to MediSystem clients, the needs of the staff and the organization are met. The PA Lead will provide coaching, and leadership to their teams, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of Pharmacy Assistants into the pharmacy. As a PA Lead, you will also be responsible for performing the functions of the Pharmacy Assistant as necessary, including proper fulfillment of orders.
What You'll Do:
Oversee the workflow processes to effectively prioritize and manage efficiencies within your team.
Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients
Organize and manage the workloads and priorities of the team
Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes
Regularly meet with the Pharmacy Management team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations
Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive discipline, mid-year and annual reviews are conducted
Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation
Ensure proper daily staffing levels to optimize performance of the operation and the staff.
Ensure proper receipt, storage maintenance, and security of pharmaceuticals and other inventory, and company property
Ensure effective integration of new team members to the organization
Effectively communicate with customers to provide information and thorough feedback regarding their inquires
Ensure the effective completion of all tasks within the operation
Ensure employee compliance with guidelines and standards for the operation
Ensure that proper customer service standards are set, in collaboration with Operations Manager, and ensure that the operation meets these standards
Ensure ongoing staff communications on client service matters to ensure a high level of client satisfaction with MediSystem services.
What You'll Need:
A minimum of three (3) years of pharmacy work experience
A minimum of one (1) year of leadership experience; demonstrated ability to manage others and experience building highly effective teams, and a fun and rewarding culture
Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months
Knowledgeable of drug names and the ability to interpret written prescriptions an asset
Strong computer skills with the ability to navigate through a variety of computer systems quickly
Ability to work in a fast paced environment
Excellent organization and time management skills
Excellent leadership, communication, customer service, and interpersonal skills
Team player and able to work with minimal supervision
High attention to detail
This role requires employees to be flexible to work a variety of shifts during the business’ hours of operations, which include occasional weekend shifts and statutory holidays.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.