Family Services Coordinator

The Salvation Army B.C. Vernon - Vernon, BC (27 days ago)

Apply Now

Full Time: 8:30-4:30 Mon- Fri

Work within the Community and Family Services Department providing services to individuals and families in need.
Work in conjunction with the Community Ministries Worker to ensure services offered are consistent and within the Policies and Procedures of The Salvation Army in Vernon.
Supervise the Vernon Community & Family services staff.
Attend & participate in the weekly team meetings.
Assume the Community Ministries Worker’s responsibilities when on holidays and extended leave due to work related commitments.
Attend other agency meetings as requested by Corps Officer/ Business Manager (Inter Agency)
Attend in-house meetings such as Management, O H & S and Supervisory meetings.
Work closely with other Salvation Army Departments such as the Corps Ministries and Thrift Store to assist with the program needs.
Work with outside agencies to fulfill Community & Family Services mandate, referring individuals and families depending on the assistance needed.
Ensure statistical information is collected and provided to the Corps Officer/ Business Manager each month and quarterly reports completed to meet funders requirements.
Facilitate a bridge between Family Services and the Corps by highlighting special events or by personally inviting clients to join with us for worship
Represent The Salvation Army at work-related events.

Supervise the Community Ministries Worker(s) - Complete necessary paperwork for staff member(s)- including attendance record, probationary, Personnel Evaluation, timesheets, etc.
Ensure staff member(s) are fully aware of all current policies and procedures, especially fire and occupational health and safety.
Train staff member(s) in all aspects of Community & Family Services work.
Family Services Assistance- CLIENTS Within the guidelines of the Community & Family Services Policies and Procedures, provide clients with assistance. Be available to listen and give sound advice and pray with individuals, if requested or deemed necessary. Give referrals to other agencies if applicable and depending on the need. Interview clients to determine need(s) and support where we are able. The Family Services Coordinator will obtain documentation of client information, enter data into the computerized program, discuss options and follow up with the client. A monthly budget will be completed for clients requesting financial assistance. Assistance varies from emergency help, programming and food hampers, etc. Clients consist of both individuals and families. A statistical report of assistance given will be provided to the Corps Officer/ Business Manager.
Christmas – During the season, coordinate the Christmas Effort which consists of determining recipients during hamper interviews, in conjunction with other agencies to ensure duplication does not occur. Applications for assistance are made available and processed by the Family Services team. Oversee the Angel Tree Toy Project, along with the Sponsorship Program and the setup of Toy room. The Family Services Coordinator is contacted by those willing to sponsor a family and arrangements are made. A separate accounting is kept by the Family Services Coordinator. After the Christmas event is completed a report is to be prepared, including statistics and assistance given. Copies of this report will be given to the Business Manager and the Corps Officer.
Emergency Readiness- Serve as the Team Lead/organizer. Ensure that in an emergency/disaster call out by the city, that all city protocols are followed. Ensure that The Salvation Army Team is prepared to react at a moment’s notice. The Family Services Coordinator is responsible to ensure that the team is aware of the plan and where the items are kept. The Family Services Coordinator will attend all emergency disaster meetings under V.E.P.S (city). The Family Services Coordinator is responsible to ensure all clothing boxes and items are replenished, labeled and ready to go. The necessary tracking/inventory lists must be available with the boxes, to be used at the reception area. After an event, a report must be completed and given to both the Business Manager and the Corps Officer
Other Family Services Programs- Conduct a Needs Assessment to determine what program(s) would be beneficial to our clients and the community, ensuring no duplication of services. etc. Organize and deliver the program or find a facilitator willing to conduct the program. Assess the results and provide recommendation, statistics as well as a quarterly report to the Programs Manager. As well as ensure our current programs are ran effectively with them present: Moms& Tots, Building Blocks, Art Program and POH (Pathway of Hope program)

This position reports directly to the Corps Officer/ Business Manager

Working environment is typically in the office in generally agreeable conditions (For example)

The above responsibilities must be discharged in accordance with the salvation army’s mission statement, in a professional manner, exemplifying Christian standards of conduct.


Consideration to applicants with post-secondary education in social sciences or related field. Applicants with related (minimum) 3 years working experience will also be considered for interview.

Former experience in Family Services or related work would be considered an asset.
Experience in Life Skill courses would enhance new program offerings.

Required Skills/Knowledge:
Highly organized and detail orientated individual.
Compassionate and tactful.
Computer literate.
Available to work additional hours if required.
Ability to multi-task.
Ability to work independently as well as a team player.
Provide an acceptable Criminal Record with Vulnerable Sector check upon hiring.
Possess or willing to take courses on basic First Aid, WHMS and food handling etc.
Open to attending job related courses and training.
Familiar with departmental financial management and able to operate and understand budget requirements. Ability to take part in fiscal budget applications for funding.

Successful candidates, prior to hiring, may be required to provide:

Background check consent
A clear vulnerable sector screening
A clean drivers abstract
Completion of our online Armatus Abuse Training and required Health and Safety training
If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.