Library - Library Technician I - Social Science, Humanities and Education Library - Limited Term

University of Ontario Institute of Technology - Oshawa, ON (6 months ago)

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Library - Social Science, Humanities and Education Library

Number of Positions: 1

Position Title: Library Technician I

Appointment Type: Limited Term

Posting Date: October 25, 2018

Revised Closing Date: November 15, 2019

The Campus Libraries are pleased to announce a contract positon for a Part-time (up to 24 hours/week) Library Technician I at the Social Science, Humanities and Education Library in Downtown Oshawa. He/she may also be assigned to other branches within the UOIT library system. The incumbent in this position will provide outstanding customer service and be responsible for a variety of daily library operations including circulation, troubleshooting Library equipment, shelving, shelf reading, report processing, and assisting with various projects. This position will report to the Social Science, Humanities and Education Librarian.

Customer Service: Delivers excellent service through consistent application of library procedures, with a positive customer service attitude. Greets, assists, follows up, directs, informs, listens, maintains positive relationships, responds to inquiries via email, phone, and in person, acts as a first point of contact in the library, maintains the appearance and function of library facilities and equipment.
Circulation Services: Charges, discharges and renews library material; issues and updates library cards. Provides general assistance including providing information concerning library procedures and policies; assists patrons with completing request forms (e.g. search requests), assists with Library Borrower Inquiry Requests; maintains daily statistics; processes media booking requests and other libraries’ material returned to the UOIT Library.
Reference Assistance: Assists students, faculty, staff and community borrowers with directional and basic reference queries; demonstrates the use of the Library’s print and electronic resources and associated equipment.
Material, Facility, and Equipment Maintenance: Contributes to the overall upkeep and maintenance of the libraries facilities, equipment and materials, prepares for opening/closing, creates and posts signage as necessary.
Statistical and Report Work: Uses existing reports to compile library statistics, monitors assigned reports, and assists with file maintenance.
Special Project Participation: Assists with library promotion by creating and posting displays and signage, participating in library and campus events such as tours, student fairs, contests, etc. and contributing to other special project activities as required and outlined.
Acts as a resource for library student employees in absence of assigned supervisor.
As dictated by library traffic and general working conditions, the incumbent may also participate in revenue collection, technical service, inter-library loan, and professional development activities.

Required Skills
Demonstrated strong customer service attitude and skills.
Ability to work with internal and external patrons with tact and discretion.
Proven ability to resolve problems and work in teams.
Ability to safely lift library material, push loaded book carts, shelve library material, and service copiers and printers.
Able to work effectively and efficiently with minimal supervision.
Excellent organizational, written and oral communication skills.
Able to handle different tasks and responsibilities simultaneously.
Able to adapt quickly to changing responsibilities and duties.
Demonstrated ability to use a variety of office-based computer applications, e-mail and the Internet.

Required Experience
Minimum requirement is completion of one year of a two year Library Techniques community college diploma or equivalent.
Minimum one year experience in customer service required. Library experience preferred.
Experience working with an Integrated Library System and knowledge of Circulation policies and procedures is an asset.

How to Apply:
Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until November 15, 2018 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

UOIT is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, members of visible minorities, Indigenous peoples and persons with disabilities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

UOIT respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. If you require an accommodation to participate in the recruitment process, please notify the Human Resources Department.