Women's & Infants' Clinic Leader

St. Joseph's Healthcare Hamilton - Hamilton, ON (30+ days ago)

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Temporary Assignment - approximately 9 months

The Clinical Leader collaborates with the Nurse Managers to support the coordination and provision of clinical care, human resource and fiscal operations. The Clinical Leader is accountable for the daily oversight of patient flow, quality improvement, promotion of evidence informed care integration, routine staff performance management and acts as a liaison between the Women’s and Infants’ program and the SJHH health system.

The clinical leader will work to promote clinical excellence in patient and family centred care (PFCC) in alignment with our Baby Friendly© environment utilizing their transformational leadership experience and knowledge of perinatal and neonatal best practices. They will continuously role model and mentor others to achieve success. They are committed to continuous improvement, and are an energetic person who takes pride in building strong and effective interpersonal relationships. The clinical leader ensures that all operational functions are handled with efficiency, professionalism, and confidentiality. The clinical leader also oversees and supports accreditation requirements of the program and reporting of program data.

  • Undergraduate degree, BScN required
  • Masters degree in Nursing, Education, Business, Leadership, Healthcare Admin, preferred
  • Regulated Health Professional
  • Perinatal Certificate: High Risk Obstetrics, Advanced Neonatal
  • NRP Certificate, Breastfeeding Certificate, and CRP- Level C, required
  • Cerfication in Six Sigman Lean-Green Belt, preferred
  • Professional memberships in: CAPWHN and AWOHNN preferred
  • 7 years previous experience in Women's and Infants
  • 3 years previous experience with quality improvement
  • 3 years previous leadership experience
  • Manages the development, implementation, evaluation, and maintenance of quality improvement initiatives which are in alignment with SJHH standards, Accreditation Canada, PCMCH
  • Develops and implements program policies and procedures to align with standards
  • Monitors quality improvement outcomes on a regular basis; develops action plans to address identified issues
  • Coaches staff to ensure that continuous improvement initiatives are incorporated into day-to-day activities
  • Organizes and oversees annual audit requirements of programs
  • Oversees and conducts annual program audits, Accreditation Canada reviews, BFI Audits, chart audits as determined
  • Lead for BFI Strategy; maintains working group, reviews standards and ensures competency of program
  • Responsible for reviewing, investigating and resolution of level 1-3 SIR’s. Managers will also continue to review these on-going.
  • Responsible for assisting the nurse managers in the day-to-day operational and organizational effectiveness of the Women’s & Infants’ program
  • Responsible for managing daily patient flow across program
  • Responsible for mentoring and working with charge nurses to ensure appropriate patient assignments
  • Responsible for planning and coordinating resources (scheduling, education, supplies, and equipment)
  • Engages in review of all complaints/compliments for assigned areas including investigation and resolution
  • Directs and solicits relevant input into Women’s & Infants’ practice and processes to ensure excellence in client/family care/service delivery
  • Design, implement, monitor and evaluate the delivery of service within a framework of continuous quality improvement and service excellence
  • Participates and facilitates in regular team rounds/meetings with a focus on the delivery of quality, effective and efficient care
  • Participates and leads implementation of special projects within Women’s & Infants’ program
  • Leads the BFI initiative
  • Coaches staff to ensure that continuous quality improvement initiatives and best practices are consistently incorporated into day- to-day activities
  • Contributes to regular performance appraisals directed and/or in collaboration with the managers
  • Provides ongoing coaching, mentoring and feedback to all staff.
  • Provides specific coaching and mentoring to charge nurses and assists with holding them accountable to set role expectations
  • Responsible for day-to-day performance management.
  • Oversees the orientation of new hires and ensures that role expectations are met
  • Participates in interviews for each unit within the program
  • Fosters effective employee and labour relations through advocacy, clear communication with HR resources, knowledgeable interpretation and implementation of hospital policies and collective agreements
  • Promotes and fosters environment congruent with attendance management program and monitors
  • Promotes, fosters and strategically creates opportunities for education and professional development of all program staff, students and colleagues
  • Provides back up support to Managers within the Womens’ and Infants’ program when necessary.
Monday to Friday, days