Assistant Parts Manager – Nissan/Infiniti Dealership
An automotive dealership in Newmarket a division of one of Ontario’s largest automotive groups is currently looking for an Assistant Parts Manager to join their growing team. The ideal candidate will have 2-4 years' experience as a Parts Advisor in an automotive dealership. Looking for an enthusiastic person that’s goal oriented and driven.
We offer Competitive Compensation!
We are looking for a special person who can help assist the Parts Manager, help manage a great group of people and at the same time interact with all the staff in the building in a positive, energetic, motivating manner.
Also have a dynamic ability to help teach and promote growth and learning within our dealership, and also be able to interact with retail and wholesale customers in a positive manner including current customers and attracting new ones.
The person ideal for this great opportunity must be highly interested in a long-term career and can handle daily high's and lows in a mid size Dealership.
This individual must have automotive experience either managing fixed operations in a dealership or certainly have had at least many years of working on the Service desk.
Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
Keeps accurate records of special order parts
Answers phone calls, providing price quotes and other information to customers
Assist walk-in customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
Pull purchased parts from stock.
If the part is not in stock, determine availability, prepare parts requisition, and submit an emergency order if requested by the customer. Keep records of special order parts.
Answer phone calls, providing price quotes and other information. Follow ordering procedures for phone orders.
Assist outside sales representatives with their orders.
Set up orders for daily shipment, delivery, or pick-up.
Verify "will call" and "back-order" files weekly and return to vendors, or stock those items not required.
Solicit assigned accounts by phone.
Takes phone orders, following all procedures and completing all required documentation
Processes orders for daily shipment, delivery, or pick-up at counter
Receives and ships parts in accordance with company policies
Assists service drive employees in selecting parts needed for repairs in process
Orders parts not in stock for required repairs in accordance with company policies
Follows up on special ordered items and promptly notifies service drive employees when received
Issues credit for parts returned, in accordance with company policies.
Replenishes assigned inventory daily
Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
Advises Parts Manager of any inventory discrepancies and if areas of the department are not in good condition
Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts
Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
Conducts inventory control activities and audits as directed by the Manager
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
Works with service drive employee to ensure timely turnaround of parts needed for internal jobs
Follows up on customer concerns and complaints promptly
Escalates any complaints to Parts Department Manager as needed
Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business
Completes all documents, forms and reports in accordance with company policy
High School Diploma
2-4 years’ experience in the Parts Department, previous warehouse experience, an asset.
Familiarity with automotive parts.
Valid Driver's license and a clean driving abstract
Computer Literacy, knowledge of Microsoft Office (Word and Excel)
Employee benefits package and employee discounts on products & services. If you feel you have what it takes to join our busy Service team then apply today!
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- All candidates must be eligible to work in Canada.