Dear Potential BuildingLink-er, before you read any further, please know that we take a highly-personalized approach to our recruitment process. This is reflective of the investment we put into our people. It’s really important to us that you take the time to read the requirements for this role and follow our application process as noted below. We look forward to getting to know you!
About the Position
Are you a positive and upbeat go-getter who is passionate about educating customers on using technology to solve their everyday challenges? Do you pride yourself on delivering best-in-class service to both English and French customers? If so, we’re looking for you! BuildingLink is looking to hire a charismatic, driven, and versatile Software Trainer & Customer Success Specialist to join our growing team in Toronto. BuildingLink is an industry leading software solution designed to streamline building operations and communications in high-rise residential buildings throughout Canada and across the globe.
As a Software Trainer & Customer Success Specialist, you’ll lead comprehensive software trainings, provide ongoing technical support, and assist with the onboarding of new customers in Quebec. You will support the team’s mission of ensuring our customers consistently gain maximum value from their BuildingLink experience.
Job responsibilities include:
Preparing and conducting software training for property managers, building staff, residents, and board members on our BuildingLink platform.
Educating end-users on best practices to ensure customers gain maximum value out of our BuildingLink platform and everything we have to offer.
Working with the Coaching team to continuously improve upon the delivery, performance, and content of conducted trainings.
Maintaining detailed notes of all trainings in our CRM system, including feedback, observations, and recommendations to ensure progress is recorded & communicated with appropriate stakeholders.
Technical Support & Customer Success
Taking ownership of customer issues and questions from inquiry to resolution via phone or email.
Sharing insights and contributing to the development of new features, enhancements, and improvements to BuildingLink solutions.
Escalating complex technical bugs to our development team and updating customers on developments and fixes throughout the process.
Liaising across internal departments to ensure all customer inquiries, comments, and concerns are addressed in a timely manner.
French-Speaking Customer Onboarding
Engaging with customers to understand their business goals and objectives for using BuildingLink.
Overseeing customers’ adoption, training, and development of best practices.
Developing ways to improve the deployment process and customer adoption.
Ensuring a consistent delivery of successful account onboardings in both French and English by email, phone, and in-person.
Monitoring customer success by reviewing usership, ensuring clients are happy, and up-to-date on our latest enhancements and new products.
Bachelor’s degree in a related field or equivalent work experience.
2-3 years proven experience with Customer Service, Customer Success, or Software Training.
MUST be fluent in both English and French with IMPECCABLE written and verbal communication skills. .
Able to establish and build relationships, rapport, and trust with customers.
Able to multitask, prioritize, and keep calm under pressure.
Comfortable presenting demonstrations in front of groups.
Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.
Preferred experience with FreshDesk and Microsoft Office Suite (Excel, Outlook, Powerpoint, Word).
Previous experience with a customer support ticketing system preferred (Freshdesk is our current ticketing platform).
Self-driven, organized, collaborative, dependable, and possessing a project management skillset.
Must have a valid driver’s license and your own car, with a willingness to travel.
We are open to candidates who'd like to work onsite in our Toronto office as well as remote based in Montreal.
Here’s How to Apply
To be eligible for consideration, applicants must follow the instructions provided. We read every application. Please submit a COMPELLING cover letter answering the following questions:
Tell us why we should hire you! What makes you the right person for this position?
Tell us about a time you had to teach someone a new technology or process. What was your approach? What was the outcome?
Tell us about some hobbies or side careers that you have pursued with passion that might shed light on who you are. For example, we have a LOT of people in the performing arts world.
What BuildingLink Can Offer You
We offer a competitive salary, paid holidays, paid time off, professional development opportunities, and car allowance.
BuildingLink is an industry leading property management technology used by over 5,000 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers in the space. Our roadmap is packed with new and exciting initiatives to help buildings run even better; from resident lifestyle services and Amazon Skills, to our newly released accounting platform and IoT sensor solutions. So, if you’re looking to work for an innovative solution provider that cares deeply for both its customers and employees, please apply!
Learn more about this opportunity and others on our careers page!
BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.