Client Success Specialist

Predictive Success - Montréal, QC (30+ days ago)

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Job Type: Full-time

Required language: English and French

Company Description

Predictive Success Corporation is a workforce analytics powerhouse headquartered in Whitby, ON with 400+ clients serviced across Canada and the United States. Our Global Best Practice platforms solve people challenges for clients of all sizes, across all industries.

With an established clientele across a wide range of industries including healthcare, financial services, professional services, manufacturing, retail, and construction, Predictive Success works with organizations ranging from start-ups to $1B+ in revenue.

Industry: Human Resources, Computer Software, Management Consulting

Job Responsibilities

  • Prospecting – researching potential clients and creating a list of possible prospects (within the province of Quebec) with all relevant information
  • Cold calling prospects and attending networking events as required
  • Sets up appointments for Montreal sales rep with prospects
  • Leads the development strategy for existing accounts while growing and building strong, long lasting relationships with high level personnel
  • Upsell and renew accounts for top customers ensuring smooth growth transition
  • Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary
  • Participate in senior level conversations concerning the benefit and impact of the Predictive Success suite of solutions.
  • Collaborate with Managing Principals to optimize training experience; reinforce and support new product launches/ plans.
  • Model accountability, creativity, resourcefulness, energy, passion, leadership, integrity, honesty, and team building.

Behavioural Requirements

  • Excellent organizational and time management skills with ability to manage several projects at once
  • Works well in a team-based environment
  • Strong interpersonal and communication skills
  • Detail-oriented
  • Sound problem solving abilities
  • Ability to perform comfortably in a fast-paced, high-intensity, deadline-oriented work environment

Professional Requirements

  • Proficient user of Microsoft Office products
  • Bachelor’s Degree in Business, Marketing, Communications, or similar field
  • Experience communicating with all levels of employees both internally and externally
  • Demonstrated experience employing exceptional customer relationship management skills

Predictive Success is an equal opportunity employer.

Job Type: Full-time

Language:

  • French, English (Required)