Part Time Front Desk Agent-Night Auditor

Clarion Hotel & Conference Centre - Fort Erie, ON (30+ days ago)

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All Front Desk Agent-Night Auditors must aim to provide the ultimate in service and courtesy to guests of the Clarion Hotel & Conference Centre from the time of registration to the time of departure. This will be done through analyzing and interpreting the needs of guests and offer the appropriate options, solutions and resolutions as required.

DUTIES & RESPONSIBILITIES:

Register guests into their guest bedrooms as per reservations

Check out guests and settle accounts

Collect and verify payments – cash, debit and credit and maintaining a float

Provide general information to guests (i.e. directions, restaurant hours etc)

Balance and audit all Front Office postings and settlements

Update daily checklist and guest history

Balance all credit cards, direct bills, and miscellaneous charges from all shifts

Close the food and beverage point of sale system and balance all room charges from outlets

Take all reservations once reservation department is closed

Start Close Out process, print and distribute Night Audit Report Packets

Consistently provide exceptional customer service by exceeding guests expectations

Take ownership of all guests complaints and rectify the complaint quickly and efficiently

Communicate information regarding Guests’ needs to other Team Members and Departments

Other duties assigned by the Front Desk Manager or Supervisor

Requirements:

Previous front office or accounting experience required

Computer literate in Microsoft Window applications and relevant computer applications required

Excellent communication and interpersonal skills

Solid knowledge of Front Office, Night Audit and Accounting procedures

Possesses a passion for customer service and the ability to exceed customer expectations

A team player

Exceptional conflict resolution skills

Proven ability to be organized, multi-task and prioritize

Completion of High School, GED or equivalent

Good command of English

Strong financial and math skills

Additional spoken and /or written language is an asset

Flexible shift availability

Required experience:

Accounting: 1 YEAR

Front Desk Experience 1 YEAR

Job Type: Part-time

Job Type: Part-time

Experience:

  • Customer Service: 3 years (Required)