Collections Representative, 1 year contract

DLL Group - Oakville, ON (30+ days ago)

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Do you believe businesses should have a bigger ambition than short term profit? If you do, join DLL’s mission. You’ll be part of a team that gets the right tools into the right hands. A team that understands the heart and soul of our partners’ business. A team that provides original financial solutions to sustain success for generations.

DLL Canada invites you to share in our success by joining our Collections Team. We are hiring an experienced Collector. The Representative is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. The Representative is responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquires also represent a large portion for this position.

Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:
Contact delinquent customers and apply standard collection techniques
Meet standard measurements set for collection activity
Maintain accurate and up to date paper and electronic customers files
Interact with Dealers to resolve collection issues
Use existing technology to identify delinquent customer accounts
Provide buyout, payout and trade-up quotes to customers/vendors
Make decisions within established guidelines and policies
Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.
Responsible for the timely remittance of payments via paperwork:
Send letters, replacement invoices and necessary correspondence
Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)
Coordination of transferring files to or from the Legal Compliance Department:
Prepare paperwork for equipment returns and refer to Asset Management
Compile an Account Summary and recommendation for the Legal Compliance Department
Support Collection Management team with cross functional team training
“Our values are not imposed from the top, but built by the members themselves.”

3 to 5 years of direct collections experience
College Diploma or University degree required
Experience in the leasing industry
Proficient in MS - Word & Excel and Outlook
Ability to deliver exceptional customer service
Effective interpersonal and communication skills
Excellent planning and organizational skills
Excellent problem solving skills
Strong attention to detail
Solid team player
Ability to work in a very fast-paced environment

At DLL, you’ll deal with the constantly changing needs of our business and our partners. To make sure we succeed, members must look to the future and adapt to the present. That’s why we also encourage members to seek out the best skills across all our offices. The more networked we are as an organization, the more effective we can be at seeing more than a customer, and working harder as a partner.

All members enjoy:
Two working days per year volunteering for a local charity
Career development opportunities: online learning, member development programs, Tuition reimbursement program.
Outstanding Medical, Dental, Vision and Paramedical benefit programs
Employer paid defined contribution Pension plan
Industry leading Vacation package
Subsidized Gym membership programs
Employee Referral program
Open concept modern working environment

DLL specializes in asset-based financial solutions for equipment manufacturers, dealers and distributors in the Agriculture, Food, Healthcare, Clean Technology, Transportation, Construction, Industrial and Office Technology industries. We operate in more than 35 countries to enable businesses to obtain and use the assets they need to contribute meaningfully to the world. Our offerings include vendor finance, commercial finance, life cycle asset management, consumer finance, leasing and factoring. For more information about our organization, visit

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.